Customer Service Technical Advisor

3 weeks ago


Waltham Abbey, United Kingdom Blue Ice Machines Limited Full time

**Job description**

Blue Ice machines, an industry leading soft serve equipment supplier offering soft ice cream, slush, milkshake and bean to cup coffee machines.

Due to explosive growth Blue Ice Machines are excited to be recruiting for a Customer Service Adviser to join our friendly team.

We are looking for a skilled and experienced Customer Adviser to assist customers with technical support, over the phone machine diagnostics and support.

**Responsibilities**:

- Over the phone troubleshooting
- Liaising with customers and engineers
- Supporting spare parts ordering
- Problem solving in a fast and efficient manner.
- Ability to work with mínimal supervision or guidance.
- Provide excellent after sales support and fast response to customers in line with companies SLA’s
- Efficiently input data and update company CRM
- Communicate efficiently in a professional manner.

**Requirements**:

- Basic IT knowledge
- Customer service experience.

Ability to work with mínimal supervision or guidance

**Salary**: £20,000.00-£22,500.00 per year

**Benefits**:

- Additional leave
- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Waltham Abbey, EN9 1AE (required)

Ability to Relocate:

- Waltham Abbey, EN9 1AE: Relocate before starting work (required)

Work Location: In person

Reference ID: Cust 2024


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