Gp Receptionist. 34 Hours Per Week

3 days ago


BurtonOnTrent, United Kingdom Dove River Practice Full time

**Salary**

£9.75 an hour (Pay award pending)

**Contract**

Permanent

**Job summary**

The Dove River Practice in Tutbury, is looking for a new receptionist to work 34 hours per week.

Full training will be given but experience would be desirable.

You will need to be available between 8am and 6pm week days. -
- Working days
- **Monday - 08:00 - 18:00**

**Tuesday - 08:00 - 18:00**

**Wednesday - 13:00 - 18:00**

**Thursday - 08:00 - 13:00**

**Friday - 13:00 - 18:00**

However, you will need to be flexible between the hours of 08:00 and 18:00 Monday - Friday for annual leave cover. Annual leave cover will increase hours up to 38.5 hours.

The Dove River Practice is an EMIS system practice.

**Main duties of the job**

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, referring patients, scanning and processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

You need to have good communication skills and customer service experience is essential.

The surgery can be very busy during parts of the day, dealing with the public both face to face and telephone calls from patients, as well as practice team staff queries, so you will need to be able to prioritise and be flexible in dealing with the work load.

Team work is essential as everyone has a part to play in making the running of the Practice as smooth and productive as possible.

The ability to keep calm when sometimes dealing with the public in difficult situations will be an expected part of this position.

**About us**

We are a three Partner Practice operating from two sites; one in Sudbury village and the other in Tutbury. We employ 36 staff in total ranging from doctors, ANP, nurses, HCA's, dispensers and admin plus attached staff such as district nurses, health visitors and midwives to support the delivery of primary health care in the community.

**Job description**
**Job responsibilities**

THE DOVE RIVER PRACTICE

PRACTICE RECEPTIONIST - 34 hours per week

The post is part-time 34hours per week. You will be working for Drs Gilchrist, Fulford and Palaniappan at the Dove River Practice, Tutbury Health Centre, Monk Street, Tutbury, Burton-on-Trent, Staffordshire, DE13 9NA ( branch site) ; Tel:
01283 812455

**Salary**: Dove River Practice pay rate Grade 2

Hours: 34 hours per week. Holiday and sickness cover, which will raise the hours you normally do. You may be asked on occasions to work at the Sudbury Surgery as business needs arise.

Responsible to: The Operations Manager

**Duties**:

- To provide a professional and welcoming reception service for all patients and visitors to the practice.
- To provide information to callers and visitors, or refer on to other sources as appropriate
- Dealing with patient queries via phone or face to face.
- Booking & amending appointments.
- Dealing with patient enquiries and if necessary to pass them to most appropriate clinician/team.
- Handling prescriptions and prescription enquiries.
- Electronic filing of patient reports, results and documents.
- Opening post, sorting letters.
- Support all clinical staff/management with general tasks as requested.
- To carry out any other reception duties reasonably required by the Doctors.

We have a Dress Code Policy that will require you to wear a blouse which is provided by the Practice. Sensible footwear is also a requirement

Confidentiality:
All patient information that you come into contact with must be dealt with in the strictest of confidence. Any breach in confidence can lead to instant dismissal:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:
The post-holder will assist in promoting



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