Customer Service Advisor

3 weeks ago

Dunfermline, United Kingdom Sainsbury's Full time

Sainsburys Bank - Customer Service Advisor - Cards

Location - Rosyth

Start date - 4th December 2023 or 15th January 2024

Why join us

Joining our team as a Customer Service Advisor at Sainsbury's offers you an exciting opportunity to make a positive impact on people's lives while building a rewarding career in financial services. Unlike traditional contact centres, our role involves engaging with customers who have purchased groceries from Sainsbury's or products from Argos, providing warm and friendly customer service in a regulated environment. With comprehensive training and ongoing support, you'll develop specialist knowledge in digital banking services, fraud awareness, and supporting vulnerable customers. Our rotational shifts offer a better work/life balance, and as we believe in nurturing our colleagues, there are ample opportunities for career growth and development. Alongside a competitive salary, our excellent benefits package includes a discretionary bonus, colleague discounts, pension contributions, and a range of additional perks to enhance your overall experience. Take the first step towards a fulfilling career by joining us today.

What you'll do

You will be the first point of contact for customers over the phone. Your primary responsibility will be to provide clear and understandable information, focusing on helping, supporting, and guiding customers to make their financial lives easier. With training and support, you will gain the knowledge and expertise to answer customer queries across various financial services, including credit cards, loans, and savings accounts. This role offers an opportunity to build upon your existing skills in a professional setting, opening doors to a career in financial services. You will develop specialist knowledge in areas such as digital banking services, fraud awareness, and supporting vulnerable customers. This is a regulated environment where attention to detail is critical, and your ability to provide warm and friendly customer service will be crucial in delivering a positive customer experience. Rotational shifts, including weekdays and weekends, will be part of the work schedule, offering better work-life balance than traditional customer service roles. In return for your contributions, you will receive excellent training and development opportunities, a competitive salary, and a range of benefits and perks such as a discretionary bonus, discounts on shopping, pension contributions, and more.

Who you are

You are a dedicated professional with a strong background in providing exceptional customer service. With experience in the hospitality, travel, retail, or similar industries, you understand the importance of engaging with customers, understanding their needs, and resolving their queries. In this role, you will be the first point of contact for customers, delivering clear and helpful information while focusing on making their financial lives easier. With comprehensive training provided, you will quickly become an expert in digital banking services, fraud awareness, and supporting vulnerable customers. Your flexibility and willingness to work rotational shifts, including weekends, will contribute to maintaining a healthy work-life balance. Your dedication to nurturing customer relationships and utilising your existing skills will open doors to a rewarding career in financial services within a supportive and dynamic work environment.

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