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Dunfermline, United Kingdom French Selection UK Full timeFRENCH SELECTION (FS)French or German speaking Customer Service AssociateSalary: up to £30,000 per annum plus benefitsLocation: RosythHybrid working Ref: 8150CS To apply using our preferred format, please visit French Selection website, got to the vacancies page, search job reference: 8150CS The Company:A well-established provider in the scientific field....
Customer Service Administrator
5 months ago
Job description
Precia-Molen is one of the leading suppliers of industrial weighing equipment in the world. We have an excellent opportunity at our Dunfermline office for a **Customer Service Administrator.**
Working within an established team, the department's aim is to provide the highest level of customer care within the weighing industry. The Customer Service Administrator has a high visibility role within the organisation which dictates a high level of customer contact to be conducted at all times in a pleasant, friendly, helpful and efficient manner in order to maintain and enhance this reputation.
**Reporting to the Customer Service Supervisor, you will be accountable for the following tasks**:
- Provide an interface for all incoming telephone calls to the department assisting with queries where appropriate.
- Provide administrative support to the customer service department as necessary.
- Develop and employ existing departmental systems ensuring records and databases are maintained in line with the company's Quality Procedures.
- Develop and employ existing departmental monitoring systems in order to provide reports on the efficiency and effectiveness of departmental activities.
- Produce correspondence and documentation on behalf of the company as directed, including assisting other members of the customer service team as necessary.
- Assist the Contracts/Project Co-ordinator to plan, liaise and co-ordinate the site execution of orders in an efficient and economical manner, ensuring installations, conversions and repairs are carried out in line with customers’ expectations.
**Essential requirements**:
- Bright cheerful personality
- Able to work in a highly pressurised environment
- Confident telephone manner
- Excellent attention to detail
- Able to multi-task
- Able to use own initiative
- Excellent IT skills, in particular Excel and Word
- A working knowledge of SAP would be a distinct advantage although not essential as training will be provided.
- Full training will be provided
**Benefits: Flexible bank holidays, company pension (auto enrol) and private healthcare scheme. (after 18 months)**
Holiday entitlement 23 days rising to 25 days in year 2.
**Job Types**: Full-time, Permanent
**Salary**: £20,319.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
Work Location: Hybrid remote in Dunfermline KY11 8UL
