Customer Service Advisor

2 weeks ago

Dunfermline, United Kingdom Yoke for CWS (AMS) Full time

**Customer Service Advisor - Dunfermline**

Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be the opportunity for temporary roles to become permanent.

**Location**: Pitreavie Business Park, Queensferry Road, KY99 4BS

*Opportunity for hybrid working after a 3-month period

**Start Date: **15_th_ April 2024

**Pay Rate: **£12.71 per hour

**Shift Pattern**:Any 5 days per week Mon
- Sun, shifts between 7am-6pm (35 hours per week) This includes a maximum of 4 weekend days over a 4 week period.

**BENEFITS**:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.

**KEY RESPONSIBILITIES**:

- Managing inbound customer calls relating to accounts and products
- Telephony and admin-based tasks to service customer queries
- Take ownership of customer problems and being able to solve them at first point of contact
- Contribute to an environment where colleagues want to work and where customers feel valued

**SKILLS**:

- Good oral & written communication
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- The passion to put yourself in the customers & shoes, show empathy and be dedicated to resolving their query.

*There’s no need for any previous financial services experience - we’ll provide all the

training required across a comprehensive 6-week training programme.

**WHAT’S IN IT FOR YOU?**
- 4 weeks fully paid training
- Great rates of pay, including pay progression
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

**About our Pitreavie site...**

With a passion for charity fundraising equal to the development of our colleagues

careers this modern site also has the following facilities:

- Free on-site car parking
- An extensive canteen with a Starbucks coffee outlet
- Extensive transport links through rail, bus, taxi services are all easily booked.
- Free on-site Wi-Fi
- Break out areas with TVs
- Quiet reflection rooms
- A kitchenette equipped with fridges, microwaves & coffee makers
- A range of vending machines offering hot & cold beverages, crisps, and confectionary
- On-site showers & changing facilities
- Outdoor picnic benches

**79569-1/LBG00315**

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £12.71 per hour

Expected hours: 35 per week

**Benefits**:

- Canteen
- Free parking
- On-site parking
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: (LBG00315)
Expected start date: 15/04/2024

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