Team Administrator

3 weeks ago

London, United Kingdom Auriens Full time

**ABOUT THE ROLE**

The Team Administration role at Auriens is a multifunctional position that plays a vital role in supporting the sales, marketing, and partnership department. The role will work collaboratively as part of a passionate team and will ultimately be part of building Auriens success as we move our future residents into the building.

Main duties for this role include facilitating meetings, managing calendars, maintaining collateral, answering calls, giving information, taking messages and redirecting them where appropriate, conducting research, preparing reports and presentations.

**ABOUT AURIENS**

Auriens Group is redefining luxury later living, changing expectations about the sector and enabling residents to make the most of their later lives. No detail is left unconsidered, through exquisitely designed properties, unparalleled services and an exceptional health and wellness offering.

At Auriens, we are always looking for passionate, creative, and dedicated individuals to join our team. We seek people who think creatively, who have an entrepreneurial outlook and way of working, people who value long term relationships and want to be part of building the most exciting new brand in luxury later living.

**ABOUT YOU**

We are looking for someone who is a people-orientated, organised, and adaptable individual with the ability to thrive in a fast-paced, property-related business environment. They should be proactive, a strong team player, and capable of providing excellent customer service to a high-net-worth clientele.

We are looking for someone who is calm and professional, who has the ability to manage their own task list and get things done in a timely manner, someone who is resilient under pressure and has the ability to manage last minute changes.

The role requires a highest level of professionalism and someone with excellent customer service, strong numerical, analytical and IT skills. While not mandatory, previous experience in a property-related business, such as an estate agent or housebuilder, can be valuable.

**KEY DUTIES**
- Managing employee schedules and potential conflicts
- Office communications - Scanning, photocopying and filing documents, opening, sorting and distributing mail
- Updating and monitoring Customer Relationship Management (CRM) system management
- Preparing sales enquiry packs and sales contract packs
- Preparing monthly and weekly reports - by weekly reporting and monthly analysis of trends and statistics
- Attending meetings and taking minutes, updating the team and systems accordingly
- Assisting in reservation process byco-ordinating with incoming residents and solicitors to ensure sales milestones and timelines are met
- Managing the weekly appointment diary and coordinate follow up on enquiries
- Events organisation for prospective residents & managing RSVP lists
- Oversee the day-to-day administration of the team duties such as taking and resolving incoming calls, setting up show arounds, compiling and sending letters
- Supporting Resident Advisors in prospect and company events
- Stock control and ordering of collateral and merchandise
- File management - a ‘Dropbox encyclopaedia’ for wider teams

**SKILLS**
- Strong PA skills and attention to detail and analytical skills to help identify trends
- Smart and professional appearance and manner
- Excellent communication skills including professional telephone manner
- Self-motivated with excellent time-management skills
- Methodical, organised and reliable
- Friendly and a natural team player
- Proficient with Microsoft Office packages, specifically Excel, Outlook and Word
- Proactive & Forward thinking

**EXPERIENCE**
- 1/2 years’ experience in a role such as PA or Team Assistant
- Previous experience with and use of CRM systems (preferable)
- Face to face client communication
- Used to presentation graphics and analytical summaries
- Worked within a sales environment (would be helpful)

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