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Specialist Admin Officer

4 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

To provide administrative and clerical support to the ultrasound department thereby ensuring effective and efficient patient care, covering both the UHCW and Rugby St Cross site.

Previous applicants need not apply.

To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict

To schedule patient appointments for any requested examinations or treatments as defined by the referral and justification (vetting) notes on the Radiology information system (RIS) utilising the appropriate patient information and pre-procedural paperwork

Responsible for the preparation and distribution of appropriate information to patients and other internal and external staff

In the absence of the in-patient flow co-ordinator, liaise with inpatient wards within the hospital to book any requested examinations or treatments as defined by the referral and justification (vetting) notes on the Radiology information system (RIS) or as instructed by the multidisciplinary team

Attend meetings when required take and transcribe minutes, proactively ensuring action points are raised and completed.

Please be advised there is a proposed interview date of 20th March 2024.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Investigate the non-attendance of patients booked for appointments and update records accordingly

To attend mandatory training sessions

Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include Ipm, CRRS, and soliton

Participate in the implementation of the ultrasound unit policies and service development. Support departmental meetings with minute taking and distribution of information as required

Assist in the management of departmental documentation including updating patient posters, information, internal contact numbers and diary updates

Take every possible measure to ensure the safety of patients, visitors and staff in the suite. Report accidents, incidents and faulty equipment as appropriate

Complete requests for work and/or maintenance from the Facilities Management Department where appropriate. Ensure the completion of appropriate records

Carry out the role with regard to the efficient and effective use of resources within the clinical environment

Ensure stocks of stationery are maintained and undertake any necessary photocopying.

For further details please see the attached job description.