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Customer Support Advisor

4 months ago

Birmingham, United Kingdom Morgan Parkes Recruitment Limited Full time

**Job Title:? Customer Support Advisor**

**Salary: £20,500 - £22,000 per annum plus monthly bonus and excellent benefits**

**Location: Birmingham**

**Duration - Permanent**

**Hours: Monday - Friday 09.00 - 17.30 plus occasional Saturdays**

We are recruiting for an experienced Customer Support Advisor to join our clients busy team. The main purpose of this role is to manage a case load of motor claims during the period of customers requiring a hire vehicle. With excellent customer service skills,you will be:

- Quality checking claims to ensure no delays have occurred which could affect the recovery of hire charges
- Accurately assess the claim status and documentation on receipt of assigned claims to ensure they are managed in the most efficient manner
- Correctly validate claims to ensure the repair work is authorised appropriately
- Verify all relevant and correct documentation is received to the correct standard and recorded on the claim
- Monitor the timely processing of assigned claims to deliver agreed targets and customer expectations
- Liaise with external partners with a view to progressing and managing the claim, positively influencing those involved
- Ensure customers are kept up to date when dealing with any issues or problems that may arise during the hire period
- Ensure all costs associated to the hire period are able to be billed and recovered through efficient claims management
- Comply with GDPR

**Key Skills/Experience Required**:

- Demonstrate experience within a fast-paced customer service role, ideally telephone based
- Excellent communication skills and demonstrable proven negotiation skills
- Good written communication skills, capturing a clear logical summary of situations
- Possess an excellent customer service ethos with empathy skills
- Excellent organisation and prioritisation skills
- Ability to work under pressure and on own initiative
- Previous experience of achieving targets
- Results driven and tenacious

The successful Customer Service Advisor will receive a salary of £20,500 - £22,000 plus monthly bonus, 22 days holiday (rising with length of service, private healthcare, life insurance, employee assistance programmes and ongoing career development.