Area Works Coordinator Apprentice
2 weeks ago
**About Us**
Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customers’ homes are safe and maintained to high standard.
**About the role**
We have an exciting opportunity for a Customer Services Apprentice based in **Chesterfield - Barrow Hill**. You will be providing an administrative service to the Area Works Coordinators and wider regional operational team to support resource management and query handling for maintenance and repairs**.**
The Apprenticeship is expected to last 18 months and you will be working towards achieving a Level 2 Apprenticeship Standard Qualification in Customer Service.
Working 39 hours per week in total which will consist of 4 days of on the job training and 1 day dedicated to learning. Monday to Thursday 8am - 5pm, Friday 8am - 4pm. The college provider will be Total People.
**What we’re looking for**
We’re a customer-focused organisation so we know that how we do things is just as important as what we do. You’ll have great customer service skills and a willingness to go the extra mile to get the job done.
- You will enjoy working in a fast-paced team environment with the ability to manage multiple tasks effectively._
You’ll also be able to demonstrate:
- Able to work effectively within a team.
- Able to work methodically, following agreed procedures and accurately process data and information.
- Excellent timekeeping.
- Good oral and written communications.
- Knowledge of Microsoft Office (Outlook, Word, and Excel).
- Demonstrates the Guinness Behaviours
Desirable:
- Experience of working to deadlines and targets.
- Problem solving ability.
- Able to demonstrate customer service skills.
Desirable Qualifications:
- Level 4 GCSE or above Maths and English (or equivalent functional skills) or the ability to complete these with support by the end of the Apprenticeship.
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