Theatre Operations Supervisor at The Apollo Theatre

3 months ago

London, United Kingdom Nimax Theatres Full time

Theatre Operations Supervisor

Job description

**Department**: Operations

**Responsible to**:Theatre Management

**Responsible for**:Front of House Assistants

**Responsible for**:Head of Operations

*** **Head of Customer Experience

*** **Fire Officer

*** **Stage Department

*** **LX Department

*** **Stage Door

*** **Box Office

**Key external contacts**:Stock suppliers

Stock auditors

About Nimax Theatres

Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London’s West End - the Apollo, Duchess, Garrick, Lyric, Palace, and Vaudeville. Additionally, Nica Burns has built an exciting new flexible theatre located at the top of Charing Cross Road, sohoplace, which has a close operational relationship with Nimax Theatres.

Our theatres currently have a combined capacity of 5,600 seats and, in addition to hosting some of the UK’s most critically acclaimed and successful plays and musicals, present a busy and varied programme of comedy, concerts and children’s theatre.

We are a unique, diverse, loyal team founded on respect. We are here to put on great shows that people want to come and see, and deliver a fantastic experience in beautiful buildings.

Key duties and responsibilities

Health and Safety
- Participate in all required safety and security training, including regular drills.
- Retain strong knowledge of the theatre’s General Emergency Procedures, including evacuation and invacuation plans, and take an active role in weekly fire drills, first aid training and all other emergency procedure training.
- Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy, and any relevant method statements, risk assessments and policies.
- Ensure the FOH team and building are compliant with all health and safety, licensing, food hygiene, and Company processes and procedures.
- Promote a positive culture towards risk management and safe working practices.
- Participate actively in safety reporting.
- Ensure the accurate and up to date completion of safety equipment and hygiene checks, including but not limited to bar and freezer temperature logs.

Operation
- Guided by Theatre Management, lead and support the Front of House Performance Staff. Produce the daily staff rota; prepare briefings; supervise the FOH team on duty, ensure the full team are achieving the customer service delivery, cleanliness, and hygiene standards, ensure all Nimax policies and procedures are being followed.
- Supervise the flow of patrons throughout the building, anticipating, preventing, and resolving any issues.
- Be the initial point of contact for any patron issues that have escalated from the FOH team.
- Carry out regular checks on theatre levels and staff member operational responsibilities to ensure staff are on task, rectifying as necessary.
- Maintain knowledge of the current show, including running times, latecomers’ procedure, special effects, trigger warnings etc.

Customer Experience
- Lead by example in delivering customer service excellence and engaging customer care to all audience members and visitors.
- Anticipate customer questions and needs. Assist with any questions or needs relating to the building, performance, and retail operation in a positive, helpful, and professional manner, ensuring all other customer requests are passed to the appropriate department for resolution.
- Resolve minor complaints referring more serious matters to Theatre Management.
- Make announcements and provide information and updates as requested.
- Oversee the ‘latecomers’ operation, ensuring that audience members who arrive late are seated discreetly, and in line with the guidelines of the current production.
- Work with the theatre Box Office to resolve seating issues and ensure a suitable resolve for all audience members affected.

Commercial
- Ensure that the public areas of the theatre are always immaculately presented, paying particular attention to service periods.
- Ensure all retail positions are fully stocked with a robust stock rotation procedure in place.
- Ensure all retail positions are merchandised in line with agreed standards and are ready for business during the incoming, interval and post-show as necessary.
- Engage Front of House Assistants in all product promotions, and both company-wide and theatre incentives.
- Work to reduce wastage on all retail products, and ensure that any wastage which does occur is accurately reported via Zonal.
- Serve on bars and at other retail positions where required, or when requested by Theatre Management.

Administration
- Supervise the venue’s stock of Nimax uniforms. Ensure all new Front of House Performance Staff are issued with the required items.
- Assist with the onboarding and induction of new Front of House Performance Staff.
- Monitor Front of House Performance Saff performance, standards and behaviour, correcting w

  • Theatre Operations Supervisor

    3 months ago

    London, United Kingdom Nimax Theatres Full time

    Job Title: Theatre Operations Supervisor Reports to: Theatre Management Key Internal Contacts: Head of Operations Head of Customer Experience Theatre Fire Officer Stage Department LX Department Stage Door Box Office Responsible for: Front of House Performance Staff About Nimax Theatres Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is...

  • Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Almeida Theatre Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at the Almeida Theatre. As a key member of our Finance and Operations team, you will play a crucial role in supporting the day-to-day operation and administration of the company.Key ResponsibilitiesProvide operational and administrative support to all...

  • Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Almeida Theatre Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at the Almeida Theatre. As a key member of our Finance and Operations team, you will play a crucial role in supporting the day-to-day operation and administration of the company.Key ResponsibilitiesProvide operational and administrative support to all...

  • Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Almeida Theatre Full time

    Job Title: Operations Manager - Theatre ProductionJob Summary:The Almeida Theatre is seeking an experienced Operations Manager to join our team. As a key member of our Finance and Operations department, you will be responsible for ensuring the smooth day-to-day operation of our theatre and rehearsal rooms.Key Responsibilities:HR:Develop and implement an HR...

  • Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Almeida Theatre Full time

    Job Title: Operations Manager - Theatre ProductionJob Summary:The Almeida Theatre is seeking an experienced Operations Manager to join our Finance and Operations team. As a key member of the team, you will be responsible for ensuring the smooth day-to-day operation of the company, providing support to all departments, and maintaining sound operational and...

  • Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Almeida Theatre Full time

    Job Title: Operations Manager - Theatre ProductionJob Summary:The Almeida Theatre is seeking an experienced Operations Manager to join our Finance and Operations team. As a key member of the team, you will be responsible for ensuring the smooth day-to-day operation of the company, providing support to all departments, and maintaining sound operational and...

  • Wardrobe Deputy

    3 weeks ago

    London, Greater London, United Kingdom National Theatre Full time

    Job Title: Wardrobe DeputyJob Summary:The National Theatre is seeking a highly skilled and experienced Wardrobe Deputy to join our production team. As a key member of our wardrobe department, you will be responsible for maintaining and repairing costumes, ensuring that they are in excellent condition for performances.Key Responsibilities:Maintain and repair...

  • Theatre Production Assistant

    1 week ago

    London, Greater London, United Kingdom National Theatre Full time

    Role Overview:The National Theatre is seeking a highly organized and detail-oriented Assistant Stage Manager to join our People Producing Team.Key Responsibilities:Assist the Company Stage Manager in collaborating with the Artistic Team, Acting Company, and National Theatre Production & Technical departments to achieve the artistic concept of the...

  • Theatre Production Assistant

    1 week ago

    London, Greater London, United Kingdom National Theatre Full time

    Role Overview:The National Theatre is seeking a highly organized and detail-oriented Assistant Stage Manager to join our People Producing Team.Key Responsibilities:Assist the Company Stage Manager in collaborating with the Artistic Team, Acting Company, and National Theatre Production & Technical departments to achieve the artistic concept of the...

  • Theatre Operations Manager

    1 week ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    Deputy Head of StageAmbassador Theatre Group is seeking a highly skilled and motivated individual to join our team as Deputy Head of Stage at the Playhouse Theatre.This is an exciting opportunity to take on a leadership role in stage management, supporting the Head of Stage and Technical and Building Manager in the day-to-day running of the theatre. You will...

  • Theatre Operations Manager

    1 week ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    Deputy Head of StageAmbassador Theatre Group is seeking a highly skilled and motivated individual to join our team as Deputy Head of Stage at the Playhouse Theatre.This is an exciting opportunity to take on a leadership role in stage management, supporting the Head of Stage and Technical and Building Manager in the day-to-day running of the theatre. You will...

  • Theatre Technician

    7 days ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    We are seeking a skilled Theatre Technician to join our team at Ambassador Theatre Group. As a key member of our production team, you will be responsible for ensuring the smooth operation of our touring production of The Book of Mormon.Your duties will include:Assisting with the setup and strike of the productionCoordinating with the stage management team to...

  • Theatre Technician

    7 days ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    We are seeking a skilled Theatre Technician to join our team at Ambassador Theatre Group. As a key member of our production team, you will be responsible for ensuring the smooth operation of our touring production of The Book of Mormon.Your duties will include:Assisting with the setup and strike of the productionCoordinating with the stage management team to...

  • Theatre Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as Deputy Head of Stage at the Playhouse Theatre, home to the current Olivier Award-winning production of Cabaret.Key ResponsibilitiesSupport the Head of Stage and Technical and Building Manager with the day-to-day running of the theatre from a technical...

  • Theatre Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Ambassador Theatre Group Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as Deputy Head of Stage at the Playhouse Theatre, home to the current Olivier Award-winning production of Cabaret.Key ResponsibilitiesSupport the Head of Stage and Technical and Building Manager with the day-to-day running of the theatre from a technical...

  • Theatre Administrator

    3 months ago

    London, United Kingdom Marylebone Theatre Full time

    **Job Title**: Theatre Administrator **Company**: Marylebone Theatre **Location**: London **Job Type**: Full-Time **Schedule**: Full-time 40 hour per week, 8 hour shifts between 9am and 8pm, 5 days per week **Salary**: £24,000 per annum **Benefits**: 25 days paid annual leave plus bank holidays **To Apply**: please submit a CV and cover letter...

  • Cellar Person

    4 months ago

    London, United Kingdom Nimax Theatres Full time

    Job Title: Cellar Person Reports to: Theatre Management Key Internal Contacts: Head of Operations Head of Customer Experience Theatre Operations Supervisors Front of House team Box Office Stage Door About Nimax Theatres Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates...

  • Customer Experience Supervisor, Savoy Theatre

    4 weeks ago

    London, WC2R 0ET, United Kingdom Ambassador Theatre Group Full time

    Customer Experience Supervisor ATG Entertainment is proud to stand at the forefront of the live entertainment industry.   Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It...

  • Theatre Wardrobe Specialist

    3 weeks ago

    London, Greater London, United Kingdom National Theatre Full time

    Job Title: Wardrobe DeputyCompany: National TheatreJob Summary:We are seeking a highly skilled and experienced Wardrobe Deputy to join our team. The successful candidate will have a strong background in maintenance wardrobe and previous touring experience.Key Responsibilities:Assist in the maintenance and upkeep of costumes and wardrobe itemsCollaborate with...

  • Content Operations Specialist

    3 weeks ago

    London, Greater London, United Kingdom Digital Theatre Full time

    About the RoleWe are seeking a highly skilled Content Operations Specialist to join our Education Team at Digital Theatre. As a key member of our publishing operations team, you will play a crucial role in ensuring the timely and efficient publication of high-quality digital content to our platform.Key ResponsibilitiesLead on content discoverability projects...