Receptionist / Workflow Administrator - 25 Hours

1 week ago


Buckhurst Hill, United Kingdom Primary Care Careers Full time

**About the Role**:
Palmerston Road Surgery has an opportunity for a receptionist/administrator to join our team on a part-time basis, for 25 hours per week.

This is a combined role with time spend both on reception and with our admin team supporting on workflow. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly;
- Scanning, reading, coding and actioning clinical letters received by the practice.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Palmerston Road Surgery is a small GP practice in Buckhurst Hill, Essex. We pride ourselves on continuity and delivering good patient access/care.

**Disclosure and Barring Service Check


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