Customer Service Assistant

2 weeks ago

London, United Kingdom Bliss Promotions Full time

Responsibilities:
Customer Delight Expert:

- Showcase your exceptional customer service skills by promptly responding to inquiries and resolving issues with a touch of professionalism and warmth.

Product Knowledge Guru:

- Become an expert on our products, effortlessly providing customers with accurate information on product features, order status, and account inquiries.
- Your product expertise will elevate customer satisfaction and strengthen their trust in our brand.

Efficiency Prodigy:

- Process orders, returns, and exchanges with precision and efficiency, ensuring our customers' requests are handled seamlessly.
- Your keen eye for detail will ensure accurate and swift transactions.

CRM Maestro:

- Maintain customer records meticulously, updating account information and notes in our advanced CRM system.
- Your dedication to data accuracy will help us deliver personalized service that exceeds expectations.

Collaboration Champion:

- Collaborate with various departments to ensure customer satisfaction and resolve any challenges with ease.
- Your proactive approach to problem-solving will elevate the overall customer experience.

Consistent Service Advocate:

- Adhere to company policies and procedures, contributing to the consistent delivery of exceptional service.
- Your commitment to our standards will reinforce our reputation as a customer-centric brand.

Innovative Feedback Pioneer:

- Be the voice of improvement as you identify opportunities for process enhancement and provide valuable feedback to management.
- Your insights will drive our continuous pursuit of excellence.

**Requirements**:
Educational Drive:

- A high school diploma or equivalent sets the foundation for your exciting journey in customer service.
- Previous experience in customer service is an advantage, but we welcome enthusiastic beginners.

Communication Virtuoso:

- Your outstanding communication skills, both verbal and written, will create meaningful connections with our customers.
- Think quickly on your feet to deliver efficient and courteous responses.

Multitasking Maverick:

- The fast-paced environment excites you, and you effortlessly manage multiple tasks while prioritizing effectively.
- Stay cool under pressure as you tackle challenges head-on.

Tech-Savvy Superstar:

- Harness your computer skills, including proficiency in CRM software and Microsoft Office Suite.
- Your tech prowess will streamline our operations and enhance the customer journey.

Independent Team Player:

- Embrace the independence of your role while seamlessly collaborating with your team.
- Your adaptability and team spirit elevate our collective performance.

Attention to Detail Virtuoso:

- Your meticulous nature ensures accuracy and thoroughness in every task you undertake.
- Set high standards for yourself, reflecting in every interaction.

Step into a World of Growth:
**Salary**: £23,980.00-£25,078.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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