Marketing Database Specialist
4 days ago
Take responsibility for data management, particularly managing customer transfer to new single sign-on system
**Your new company**
My client is a market leader in environmentally responsible manufacturing, and a leading technology innovator. A multinational brand, they have a strong presence across 5 continents and have been in operation for over 80 years. Due to the development of a newcustomer data cloud and the evolution of their databases & systems, we are seeking a Marketing Database Specialist to take ownership of new systems and processes. This will be an initial ongoing contract paid on a daily rate.
**Your new role**
This is a newly created position to help the business manage their customer data systems. You will work to understand the digital systems ecosphere, tagging and flagging customer access to different systems and processes new user requests to set customers upon systems as they transfer their customers to a new single sign-on data cloud. You will cleanse databases and be responsible for good data management - considering GDPR etc.
You will be responsible for:
- Supporting individual marketing projects to achieve the best ROI and customer experience
- Ensuring all leads generated from marketing activities are passed to the relevant teams/individuals within the business.
- Ensuring all personal data processed in marketing software is maintained in compliance with GDPR legislation
- Processing user registrations and ensure customers are set up on all relevant systems (SAP CRM, CDC etc.)
- Providing support to B2B customers using the business' platforms - customer portal, training & customer loyalty master portal, B2B shop - and resolve any user queries arising
- Providing support for team users of Customer Engagement Cloud ticketing system for complaints management
- Working with all departments to ensure customer data is accurate and up-to-date
- Act as point of contact with central business in Europe for ongoing improvements/developments to customer data systems
**What you'll need to succeed**
You will be a Marketing Database Specialist with experience working with different forms of Marketing Data and different platforms within a complex data infrastructure. You will be comfortable managing and cleansing data, as well as processing requests, assigningsupport for queries/complaints (ticketing system) and providing training for systems/database usage.
**What you'll get in return**
You will have the opportunity to work in a brand new role, making it your own, earning a daily rate of £150-£250, depending on experience. This will be an ongoing contract for minimum of 3-6 months, and you will be provided with all equipment with the optionto work in a flexible, hybrid balance of home and office working.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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