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Housing Partner Trainee

4 months ago

Camberley, United Kingdom ACCENT housing Full time

**Who are Accent?**

We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable - our customers come first. They are always at the very heart of our business.

If you feel great about putting customers first, then we feel great about you joining the Accent team.

At Accent we believe everyone has the right to a safe, secure and warm place to call home.

We’re looking for **Housing Partner Trainee **to join our team.

**About the role and person**:

- 35 hours per week
- Permanent

**As a Housing Partner Trainee, a summary of your role involves**:
We want our people and our customers to be proud of the services and homes we provide and you have a key part to play in this.

To become professionally skilled and competent as a member of an operational housing team providing a comprehensive range of landlord and estate services.

To attain vocational qualifications in Housing, supplemented with professional certification from Chartered Institute of Housing (CIH).

**Key Responsibilities**:

- Attend appointments and home visits with Housing Partners.
- Manage a small patch of tenancies.
- Ensure accurate record keeping of interactions with customers.
- Develop networks and partnerships with relevant external agencies.
- Work alongside Housing Partners to investigate customer complaints and expressions of dissatisfaction.

**Special Conditions**:
A traineeship is a work-based training programme that leads to an industry approved qualification. As part of this job role the post holder will be expected to undertake a recognised and approved course of study leading to a Level 3 and Level 4 in Housing. In addition, the post holder will be expected to attain certification with Chartered Institute of Housing.

**For a full job description of this role please click **here**.**

**Location**

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Should you wish to work occasionally from any of our regional offices, you may do so on a hot desk basis which will need to be arranged via our online booking system

**Salary**

The spot salary for this post is £25,189 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

**You’ll also receive**:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free parking

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.