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Housing Officer

2 months ago

Camberley, United Kingdom Service Care Solutions Full time
About the Role

We are seeking a dedicated and skilled Housing Officer/Specialist Housing Partner to join our team at Service Care Solutions on a part-time basis. The postholder will be responsible for providing a high-quality housing management service to local residents, and support people to sustain their homes and quality of life.

Key Responsibilities
  • Provide a high-quality housing management service to local residents, including handling all aspects of housing management, such as Anti-Social Behaviour (ASB), arrears, tenancy reviews, account management, and tenant sign-ups.
  • Be the first point of contact for tenants, maintaining a visible presence, and providing high-quality support and housing management services.
  • Manage and report on building safety and compliance.
  • Provide responsive and effective service to tenants.
  • Lead on housing management tasks, including managing ASB and arrears.
  • Maintain accurate records, including Health Wellbeing plans and building compliance records.
  • Work with commissioners, care providers, and other partners to ensure tenant needs are met.
  • Manage voids and ensure swift and seamless tenant move-ins.
  • Foster excellent relationships with Local Authority partners and ensure contractual requirements are met.
  • Support residents in accessing benefits and financial inclusion services.
Requirements
  • Previous experience working as a Housing Officer / Tenancy Manager / Housing Partner or similar is essential.
  • Knowledge of housing legislation, policies, and procedure.
  • Experience of dealing with a complex casework both in person and in writing.
  • Experience with multi-agency approaches to ASB management.
  • Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures.
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
  • Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.