Housing Officer
1 month ago
We are seeking a dedicated and compassionate Housing Officer to join our team at Adecco. As a Housing Officer, you will play a vital role in delivering exceptional customer service and managing complex cases.
Key Responsibilities- Engage with residents and provide them with assistance and guidance on housing matters.
- Manage a caseload of vulnerable people, ensuring their needs and concerns are addressed effectively.
- Support residents with tenancy changes, including transfers and terminations.
- Collaborate with external agencies, such as local authorities and support services, to provide holistic support to our residents.
- Maintain accurate and up-to-date records in compliance with GDPR regulations.
- Demonstrate excellent communication skills to engage and empathise with stakeholders at all levels.
- Previous customer service experience, preferably within a housing context.
- The ability to manage complex cases and work with vulnerable individuals.
- Excellent communication skills, both written and verbal.
- Resilience and the ability to adapt to change positively.
- A flexible approach to work and a willingness to travel when needed.
- A valid driving licence and access to a vehicle for business use.
- A competitive annual salary starting from £38,000.
- A permanent contract with opportunities for career progression.
- A supportive and collaborative team environment.
- The chance to make a real difference in the lives of our residents.
- Ongoing training and development to enhance your skills.
- The opportunity to work for a nationally recognised Housing Association.
If you are committed to delivering excellent customer service and have a passion for housing, we would love to hear from you.
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