Application Specialist

3 months ago

Southampton, United Kingdom University of Southampton Full time

**2357123JF**

The University is embarking on an ambitious project to transform its virtual learning environment and improve the user experience for both staff and students. Our aim is to offer a world leading online education environment to complement our world leading teaching.

**About the Role**

**What you’ll do**
- Use your knowledge of our services to answer queries and solve problems for academic staff. Don’t worry we’ll train you.
- Engage with the academic community to shape the services we provide to meet their needs.
- Write effective support guides to give staff and students confidence to resolve their own issues.
- Work with external suppliers, and other teams within the department, to resolve issues and improve services.

**What you’ll bring**
- An enthusiasm for technology and problem solving.
- Clear verbal and written communication skills.

The University of Southampton is a research driven institution and home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (30+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages

**Application Procedure**Further details**:

- Job Description and Person Specification

We believe equality, diversity and inclusion are fundamental to making the University of Southampton a welcoming, vibrant and successful organisation. Having a diverse workforce, inclusive of people of all ages and beliefs, from different racial backgrounds, educational and social backgrounds opens up a wealth of possibilities, makes us more creative and accelerates our impact on society. We welcome applicants that value diversity of our community and are willing to play their part in supporting the mission of inclusivity.

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