Application Support Specialist

3 months ago

Southampton, United Kingdom Intact Software Full time

**Application Support Specialist
**Location: Southampton, UK
**About Us**

Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.

Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact's founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success and our goal is to inspire, support and help them to develop - and enjoy - their careers.

Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.

**Scope of Role**

The rewarding career you are looking for is at Intact Software. If you love working with technology and like the variety of supporting customers and troubleshooting technical scenarios this might be the job for you.

This is an office-based role, located in Southampton.

**Responsibilities**

To provide high quality remote support to Intact IQ customers and troubleshooting technical issues.
- Back line investigative support where a more detailed analysis is required and escalating problems where necessary.
- Responding to customers in a timely and professional manner.
- Maintaining comprehensive case records on the CRM system - Microsoft Dynamics.
- Prioritising cases to ensure agreed SLAs are achieved.
- Documenting software defects and program changes for the software author, Intact.
- Testing and evaluating configuration and release changes.
- Upgrading sites with new releases and fixes.
- Supporting customer implementations and site “go-lives”.
- Provide training to customers and colleagues as required. To carry out any other support duties as the service requires

**Experience**

A person that has some of the following experience would be at a distinct advantage:

- Knowledge of IQ is not essential (training will be provided), but an ability to demonstrate a strong technical knowledge in at least one other ERP software package is an advantage.
- Experience working within a software support environment. Database and SQL skills are a distinct advantage.

**Skills and Abilities**

A person that has some of the following skills and abilities would be at a distinct advantage:

- Excellent written and verbal communication skills, with a confident telephone manner.
- Customer facing with good customer service skills.
- Committed to ensuring customer support issues are resolved within agreed time limits.
- Ability to communicate with customers at all levels of the organisation and with varying technical skills.
- Ability to manage & prioritise your own workload.
- A team player with the ability to work on your own initiative.
- Excellent analytical & problem-solving skills.
- Intact IQ is an organic product. Therefore, a willingness to keep up to date with system developments, and a desire to learn are essential.
- Willingness to accept ownership and see a problem through to resolution. Enjoy the challenge of a busy support helpdesk.

**Benefits and Culture**

Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.

As noted, Intacters drive our culture. Our iSocial group organises a number of Intact social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more.

In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:
**Healthcare**:Your health and well-being matter to us. Intact offers private healthcare to its employees.

**Flexibility**:Our flexible working plan helps Intacters to manage a better work-life balance.

**Pension Plan**:Intact contributes up to 3% of an Intacter's salary, helping them plan for the future.

**Exercise Reimbursement**:Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.

**Holidays**:Intact offers 25 days of paid leave, plus all UK Bank Holidays

  • Application Support Specialist

    3 months ago

    Southampton, United Kingdom Intact Software Full time

    **Application Support Specialist **Location: Southampton, UK **About Us** Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide. Continuously innovating since 1992, our open and...

  • ERP Application Support Specialist

    1 month ago

    Southampton, Southampton, United Kingdom Eclipse I.T. Recruitment Full time

    Position OverviewIMPORTANT: Candidates must reside locally and possess the legal right to work in the UK. Applications from those who do not meet these criteria will be disregarded.Sponsorship is not available for this position.Eclipse I.T. Recruitment is seeking an experienced application support specialist with strong communication and analytical skills to...

  • Application Support Specialist

    4 months ago

    Southampton, United Kingdom Intact Software Full time

    **Application Support Specialist** **Location: Southampton, UK** **About Us** Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide. Continuously innovating since 1992, our...

  • ERP Application Specialist

    4 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    Job Title: ERP Application SpecialistAt Garmin (Europe) Limited, we are seeking an experienced ERP Application Specialist to join our team. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle E-Business Suite applications, as well as other business applications.Key Responsibilities:Configure and test...

  • ERP Application Specialist

    4 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    Job Title: ERP Application SpecialistAt Garmin (Europe) Limited, we are seeking an experienced ERP Application Specialist to join our team. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle E-Business Suite applications, as well as other business applications.Key Responsibilities:Configure and test...

  • ERP Application Specialist

    4 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    Job Title: ERP Application SpecialistAt Garmin (Europe) Limited, we are seeking an experienced ERP Application Specialist to join our team. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle E-Business Suite applications, as well as other business applications.Key Responsibilities:Configure and test...

  • ERP Application Specialist

    4 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    Job Title: ERP Application SpecialistAt Garmin (Europe) Limited, we are seeking an experienced ERP Application Specialist to join our team. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle E-Business Suite applications, as well as other business applications.Key Responsibilities:Configure and test...

  • ERP Application Specialist

    4 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    Job Title: ERP Application SpecialistJoin Garmin (Europe) Limited as an ERP Application Specialist and contribute to the success of our finance team. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle E-Business Suite applications, as well as other business applications.Key Responsibilities:Configure...

  • ERP Application Specialist

    4 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    Job Title: ERP Application SpecialistJoin Garmin (Europe) Limited as an ERP Application Specialist and contribute to the success of our finance team. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle E-Business Suite applications, as well as other business applications.Key Responsibilities:Configure...

  • ERP Application Specialist

    2 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    Job Title: ERP Application SpecialistAt Garmin (Europe) Limited, we are seeking an experienced ERP Application Specialist to join our team. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle E-Business Suite applications, as well as other business applications.Key Responsibilities:Configure and test...

  • ERP Application Specialist

    2 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    Job Title: ERP Application SpecialistAt Garmin (Europe) Limited, we are seeking an experienced ERP Application Specialist to join our team. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle E-Business Suite applications, as well as other business applications.Key Responsibilities:Configure and test...

  • ERP Application Specialist

    2 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    ERP Financials SpecialistWe are seeking an experienced ERP Financials Specialist to join our team at Garmin (Europe) Limited. As an ERP Financials Specialist, you will be responsible for configuring, testing, and implementing Oracle eBusiness Suite applications, as well as other business applications.Key Responsibilities:Configure and test Oracle eBusiness...

  • ERP Application Specialist

    2 days ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    ERP Financials SpecialistWe are seeking an experienced ERP Financials Specialist to join our team at Garmin (Europe) Limited. As an ERP Financials Specialist, you will be responsible for configuring, testing, and implementing Oracle eBusiness Suite applications, as well as other business applications.Key Responsibilities:Configure and test Oracle eBusiness...

  • Accounting Support Specialist

    3 weeks ago

    Southampton, Southampton, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Financial Operations Assistant to join our team at Hays Specialist Recruitment Limited. As a key member of our finance team, you will be responsible for ensuring the smooth functioning of financial processes and maintaining accurate financial records.Key ResponsibilitiesProduce and...

  • ERP Application Specialist

    1 week ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    About the RoleWe are seeking a skilled ERP Application Specialist to join our team at Garmin (Europe) Limited. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle eBusiness Suite applications, as well as other business applications.Key ResponsibilitiesIdentify and test advanced scenarios and...

  • ERP Application Specialist

    1 week ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    About the RoleWe are seeking a skilled ERP Application Specialist to join our team at Garmin (Europe) Limited. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle eBusiness Suite applications, as well as other business applications.Key ResponsibilitiesIdentify and test advanced scenarios and...

  • ERP Application Specialist

    1 week ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    About the RoleWe are seeking a skilled ERP Application Specialist to join our team at Garmin (Europe) Limited. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle eBusiness Suite applications, as well as other business applications.Key ResponsibilitiesIdentify and test advanced scenarios and...

  • ERP Application Specialist

    1 week ago

    Southampton, Southampton, United Kingdom GARMIN (EUROPE) LIMITED Full time £45,000 - £60,000

    About the RoleWe are seeking a skilled ERP Application Specialist to join our team at Garmin (Europe) Limited. As an ERP Application Specialist, you will be responsible for configuring, testing, and implementing Oracle eBusiness Suite applications, as well as other business applications.Key ResponsibilitiesIdentify and test advanced scenarios and...

  • HR Support Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Hays Specialist Recruitment Limited Full time

    About the CompanyHays Specialist Recruitment Limited is a leading recruitment agency that specializes in placing professionals in various industries. Our company is committed to providing exceptional service to our clients and candidates.About the RoleWe are seeking a dedicated and organized HR Assistant to join our team in Southampton. As an HR Assistant,...

  • HR Support Specialist

    2 weeks ago

    Southampton, Southampton, United Kingdom Hays Specialist Recruitment Limited Full time

    About the CompanyHays Specialist Recruitment Limited is a leading recruitment agency that specializes in placing professionals in various industries. Our company is committed to providing exceptional service to our clients and candidates.About the RoleWe are seeking a dedicated and organized HR Assistant to join our team in Southampton. As an HR Assistant,...