Groups Coordinator

6 days ago

Manchester, United Kingdom The Midland Manchester A Leonardo Royal Hotel Full time

**Job Ref**:JI23185

**Branch**:The Midland Manchester A Leonardo Royal Hotel

**Location**:The Midland Manchester A Leonardo Royal Hotel

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Monday to Friday

**Hours per week**:40

**Posted date**:17/05/2024

**Closing date**:19/06/2024

Be Yourself - Be a Bold Team Player - Be Leonardo

As a Groups Coordinator, you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role You’ll be supporting a cluster of hotels to ensure that all customer enquiries for group visits are dealt with in an efficient manner.

**If you’re our ideal Groups Coordinator, you will**:

- Be yourself
- Be a great communicator and able to build strong customer relationships to increase guest experience
- Have great organisational and administrative skills with a positive attitude
- Enjoy going the extra mile to ensure your customers have a great experience with Leonardo Hotels
- Be resilient - this is a fast-paced role

**Here are some of the key responsibilities as Groups Coordinator**:

- Identifying sales leads for future business, and communicating these with the Sales team
- Sending weekly reservations reports to the hotels in your cluster to ensure they are expecting your customers and have all the details of their visit to hand
- Inputting rooming lists and confirm the details with your customers - attention to detail is key
- Ensuring payment is made by your customers prior to check-in date
- Loading group offers and reservations into our system - we use Opera so it’s brilliant if you already have experience with it
- Developing a thorough knowledge of the Leonardo Hotels brand and product

**Why come join us?**

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch LD programmes, practical training and clear progression within our vibrant and dynamic team.

**Our Story**

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us

**Some of the perks you could enjoy include**:

- Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Free hot lunches in the employee canteen
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression

**About The Midland Manchester A Leonardo Royal Hotel**:
Situated in the heart of the city, The Midland is a luxury hotel in Manchester like no other. Host to an array of Kings, Queens, Presidents and Prime Ministers over the years, you can rest assured knowing that you'll be staying in one of most iconic and historic hotels in Manchester.

As a four star hotel, The Midland features 312 pristine bedrooms, two award-winning restaurants, Adam Reid at the French and Mr Cooper's, an elegant Tea Room, a newly refurbished bar and lounge and 14 impressive conference and meeting rooms to fulfil all your business needs.

If you're looking to make the most of your time in Manchester, look no further than The Midland Hotel. Our guests will also benefit from our award-winning luxurious spa, The Spa At The Midland. Designed with relaxation in mind, our tranquil spa offers a wide range of treatments including our unique Rasul Spa experience.

**About Leonardo Hotels**:
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993 With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality
- it is all about how you interact with others and how you can demonstrate our val

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