Chinese Speaking Ai Content Specialist
2 weeks ago
**The Job**:
In addition to adding new content, the AI Chat Content Specialists will also assess the existing knowledge bank to determine whether content needs updating or amending where it is out of date and when new query types arise.
You will need to research issues and content, and where appropriate, reach out to key points of contact to request information about the underlying issues and products in a timely manner.
**JOB DESCRIPTIONS**:
- Design Chatbot Strategy and Direction as business needs
- Building and developing chatbot conversation flows, intents, platform configurations and best practices.
- Improve Chatbot effective by continually analysing interactions to identify gaps and refining content through UX experiments, user feedback, and analysis of performance metrics.
- Provide timely insights and analytical report to different internal business stakeholders to support effective business decision-making
- Must be committed to continuous training on the job and off the job as stay updated on the chatbot platform’s new feature, capabilities to cater for rapidly changing technology.
- Perform other chatbot related duties, special projects and assignments as required
**JOB REQUIREMENTS**:
- Bachelors’ degree in IT or Business Administration or 2+ year of experience in Project management or customer experience unit.
- Prior experience in delivering at least 1 Chatbot / Conversational commerce solution is a Must
- Experience in developing chatbot and analysing chatbot data
- Ability to understand business needs and translate those needs into technology solutions is critical.
- Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect
- Must have strong Leadership as well as verbal & written communication skills, Excellent problem-solving and analytical skills
- Proficient in English and Mandarin
**Salary**: £22,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
Application question(s):
- Which city are you currently locate? Will you relocate to Birmingham after accept the job?
- What is your current visa status and expiry date?
**Experience**:
- Chatbot: 1 year (preferred)
**Language**:
- Chinese and English (preferred)
Work Location: In person
Reference ID: WCL-PRE1
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