Fundraising Operations Officer- Uk

5 days ago

Edinburgh, United Kingdom Mercy Corps Full time

**Location**:London or Edinburgh, UK (Hybrid format) or Remote UK

**Position Status**:Full-time, permanent

**Salary**:London: circa 27 - 34K; Edinburgh: circa 23K - 29K - depending on experience + benefits

**About Mercy Corps**:
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

**The Team**

The Fundraising Development team drives and supports Mercy Corps’ strategies for restricted funding, unrestricted funds and brand profile raising. Our Fundraising Operations (FundOps) team is the “Engine” of the Fundraising Development team, managing internal processes and procedures to ensure the smooth running of our fundraising activities. The FundOps team does not fundraise directly, rather we process income from donors and work with Finance and reconcile our voluntary income on a daily and monthly basis.

**The Position**

Reporting to the Senior Manager, the FundOps Officer will support the wider Fundraising Development team by ensuring efficient and effective processing of gifts, managing inter-team data sharing and interfaces, providing accurate segmented data selections, campaign analysis and a variety of income reports.

We are looking for an ambitious individual with experience of financial processing, reporting and analysis, preferably in a charity environment, who enjoys working with data and processes, for whom attention to detail is a natural skill and problem solving a satisfying challenge.

This is an opportunity to be part of a diverse, dedicated team of people who are genuinely motivated by making a difference. You will be someone with a positive, can-do approach, who has initiative and thrives working to tight deadlines.

**Essential Responsibilities**

DATABASE MANAGEMENT
- Monitor data input
- Manage the inputting of data into database from internal and external sources, to ensure accuracy
- Run monthly database diagnostics, to ensure data is accurate
- Assist with Database training for Fundraising Development Team
- Provide ongoing support to Raiser’s Edge users to ensure they are making best use of the database

GIFT PROCESSING
- Assist the FundOps Assistant with gift processing at peak times
- Assist the FundOps Assistant with the acknowledgement and thanking of all gifts at peak times
- Assist with managing and processing gifts paid into the bank

FINANCE AND REPORTING
- Assist with colleagues and the Finance team to reconcile monthly income
- Assist with the management and processing of Gift Aid claims
- Develop and lead on monthly financial reporting and KPIs for the Fundraising Development Team
- Support team members to run reports and set up dashboards in Raiser’s Edge
- Manage imports and exports of gift data, ensuring accuracy at all times
- Deliver monthly insights and analytics to the management team for data-driven decision making
- Support with the recording of invoices for the Fundraising Development Team

SELECTIONS AND ANALYSIS
- Assist with the set-up of campaign analysis reports for the Fundraising Development Team

OTHER RESPONSIBILITIES
- Feed into and assist with the implementation of supporter journeys for the Fundraising Development Team
- Remain vigilant of Data Protection Regulations, Fundraising Regulator Legislation and GDPR legislation and ensure Development teams compliance

**Supervisory Responsibility**:
None

**Accountability**:
**Reports Directly To**:Senior Manager, Fundraising Operations

**Works Directly With**:All members of Fundraising Operations Team, wider Fundraising Development Team in Europe, Corporate Finance Team, U.S. based counterparts.

**Accountability to Participants and Stakeholders**:
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

**Minimum Qualifications & Transferable Skills**
- Minimum 3 years’ experience.
- Demonstrable experience of working with a fundraising or similar CRM/relational database (with substantial volume of records and variety of interactions) for marketing, engagement and/or fundraising to input data, extract reports and conduct analysis. Experience of Raiser’s Edge would be an advantage but is not essential.
- Comprehensive knowledge of MS Excel or other data manipulation packages
- Experience of financial reconciliation methods and processes
- An awareness of reporting on performance measures and the ability to interpret results and use this data to conduct direct marketing tests and learn from the outcomes
- Practical knowledge and und

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