Community Engagement and Volunteer Officer

2 weeks ago

Redditch, United Kingdom YMCA Worcestershire Full time

**Job Title**: Community Engagement and Volunteer Officer

**Responsible to: Head of Business Development & Community Development Manager**

**Responsible for**: Community Centre Assistants and Volunteers

**Hours of work**: 24 per week, flexible to include term time only if required.

**Salary: £24,960 pro rata (actual salary £14,976) to include paid lunch breaks, pension and healthcare plan**

**Location**: YMCA Worcestershire Willow Trees Community Centre but there may be a requirement to visit other sites on occasion.

**Job Purpose**:To develop and deliver a volunteer program, provide support to the Community Centres and be responsible for recruitment and management of volunteers.

**Organisation Context**

Worcestershire YMCA is a charity committed to supporting all young people, particularly in times of need. We are part of a worldwide Christian Movement, our local vision is to enable people to live, learn and share to build a brighter future in mind, body, and spirit. We are a registered social landlord providing housing and supported services to young people and a range of community and other services at a variety of locations.

**Job Context**:
An exciting opportunity has arisen at YMCA Worcestershire for a new Community Engagement and Volunteer Officer to develop a volunteer program for YMCA Worcestershire. The role will be based at Willow Trees Community Centre, Redditch. In addition to developing a volunteer program the person in this role will provide regular support in the centre including taking bookings and ensuring smooth operations as well as developing and strengthening community initiatives.

**Duties and Responsibilities**

**Volunteer Development**:

- Develop, evaluate, and maintain a vital volunteer program to enhance YMCA Worcestershire beneficiary offering.
- Recruit, train, develop and support volunteers to deliver and supplement the delivery of YMCA Worcestershire services.
- Work alongside Community Centre staff and the YMCA Development Officer to develop a comprehensive volunteer needs assessment for YMCA Worcestershire with a focus on developing the community offering at Willow Trees Community Centre.
- Track volunteers, and records skills, performance, availability, and scheduling
- Work with the Development team to establish a system of volunteer benefits and recognition program.
- Develop a volunteer manual for internal use that provides information and guidelines for staff, as well as YMCA information, job descriptions and expectations.
- Schedule volunteers into shift work for centre activities, based on departmental needs and organisational priorities.
- Maintain high levels of communication to keep volunteers properly informed about the centre and their duties through various avenues.
- Ensure proper background checks are performed before appointment with the assistance of the HR Department.
- Work with appropriate staff to ensure volunteers are properly trained in their area of service.
- Supervise volunteers to support the smooth running of the centre.
- Devise goal-oriented work schedules.
- Review volunteers' performance at scheduled intervals.
- Ensure compliance with volunteer-specific and organisational guidelines, policies and procedures.

**Community Centre**:

- Assist the Community Centre Assistant in reporting on centre activity.
- Assist in carrying out weekly and monthly health and safety checks.
- Enable community groups, young people, and members of the public to provide and have access to community services within the centre.
- Setting up rooms ready for bookings.
- Show potential customers around the venue.
- Monitor and order cleaning materials for each centre.
- Assist in the provision of services to the local community and liaise with the community to ensure their satisfaction and co-operation with the centre.
- Open and close buildings as required, including ensuring adequate security and key holding.
- Ensure the centre is clean and tidy on a day-to-day basis.
- Help to organise centre events.

**General duties**:

- Operate within the YMCA’s aims and purposes and to have respect for the ethos of the Association/movements, Christian values and a readiness to uphold them.
- Operate within the YMCA’s policies and procedures; Equality, Diversity & Inclusion; Safeguarding; Service Quality & Provision; Health & Safety; Data & Information Confidentiality and Finance & Accounting.
- Recognise the importance of our responsibility and our duty of care to safeguard the welfare of and to protect all children, young people and vulnerable adults with whom we work.
- To undertake other duties as commensurate with the purpose of the post as may be required from time-to-time.

**Person Specification**

**Essential experience**:

- Experience of managing volunteers.
- Customer service experience.

**Desirable Experience**:

- Working with young people
- Key holder responsibilities

**Essential skills and competencies**:

- Self-motivated with very strong in

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