Student Experience Engagement and Support Assistant

3 months ago

Plymouth, United Kingdom City College Plymouth Full time

Term Time | Permanent | £19,178 Per Annum (Pro Rata of £22,070)

**Who we are**

City College Plymouth is home to thousands of bright and enthusiastic students and 650 talented and experienced staff. You will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be.

At City College Plymouth, one of the country’s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impact positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential.

**The Role**

The Student Experience Engagement & Support Assistant is responsible for monitoring engagement, attendance and punctuality on behalf of curriculum areas, through analysis of live data and daily dashboard reports. In response to non-engagement or absence, they are to open effective communication channels with students and parents/guardians to identify and work to resolve issues. They will also be required to promote Student Voice and assist with the programming of enrichment activities to engage as many students as possible in; emotional, social, recreational, cultural and sporting experiences throughout their College journey.

**What Will You Bring to the Role**
- **Organisation**: The ability to structure and organise your workload with self-discipline, planning and consideration.
- **Communication**: The ability to communicate effectively with a range of stakeholders, especially young people.
- **Flexibility**: Adapting well to changes in routine and structure with the ability to remain calm in new situations.
- **Commitment**: Delivering proactively, with a sense of ownership whilst taking the right steps to progress and complete tasks.
- **Processing**: Making sense of incoming information, sorting it accurately and swiftly in order to complete the task in hand.
- **Information Technology**: Possess good IT skills, including word processing, spreadsheets and databases.

**Benefits**

In return for your resource creation, unrivaled advice, and accountability for the service you provide, City College Plymouth will offer you;
- Career development opportunities, training for professional qualifications up to level 6/7 as well as in house training. Support with individual development of the role.
- Generous contributions towards your pension.
- Free tea, coffee and healthy snacks in our dedicated staff lounge.

**How we recruit**

We are not prioritising the CV - we aim to recruit based on potential, not experience. We are interested in seeing your behaviours in action and how they will help you become successful at City College Plymouth, giving everyone the opportunity to show their potential, regardless of background or experience.

**Job Type**: Permanent

Pay: £19,178.00 per year

Work Location: In person

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