Product Support Specialist
6 months ago
**About the Role**:
**Grade Level (for internal use)**: 10
Product Support Specialist
**T he Team**:
**The Impact**:
The Solutions Support role is part of a global team based in Dallas, Manchester and Sydney. You will work with clients globally in response to their day-to-day enquiries splitting your time between supporting and advising clients. Support may be as simple as answering a question on how to find a specific function, or as complex as finding the root cause of a problem.
**What’s in it for y ou**:
**Responsibilities**:
Receive customer support requests and provide advice and guidance to clients to resolve the reported problem with appropriate quality and timeliness
Interacting with clients and colleagues to ensure accurate and timely information flows
Engage with clients to understand their workflows and make recommendations where required
Partner with Product Specialists /Development teams to share client feedback /issues to help deliver functionality to clients.
Investigating and documenting existing procedures and make recommendations for improvements
**What We’re Looking For**:
Minimum 2 years’ experience working in Buy-side Front Office systems or financial services platforms.
Experience solving complex problems involving technology
Great attention to detail and ability to logically troubleshoot problems
Good understanding of investment management across all asset types and geographies
Experience working with Front Office Systems either in support, analysis, or fund management would be an advantage
Organized, able to multi-task, and have positive attitude to achieve deadlines
Strong analytical and problem-solving skills
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.
**Diversity, Equity, and Inclusion at S&P Global**:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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- Equal Opportunity Employer
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