Support Trainer
2 days ago
**Hi there Thanks for stopping by**:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place
Lightspeed is looking for a Support Trainer to join the team in our Belfast Office. Reporting to the Senior Manager for Training & Quality you will design and deliver professional, easy to follow training to our Support teams, helping them with the technical and soft skills they require to deliver an exceptional experience to our Customers.
**What you'll be doing**:
First things first: you will get full training on our tools and products, and have shadowing sessions with the team. Once you're up to (Light)speed, your main responsibilities will be:
- Designing and facilitating a range of learning programs, to be delivered in person and virtually
- Using digital tools to create flexible and innovative learning programmes
- Working with the team managers and quality team to identify skills and knowledge gaps
- Carrying out capability assessments across the organisation
- Delivering one-on-one training for professional development
- Contributing to delivery of the training strategy across the organization
- Championing a learning culture in the organisation
**What you need to bring**:
- CIPD Level 3 in Learning & Development, or equivalent
- 3+ years experience in delivering training to groups in a business environment including:
- Experience in designing blended learning solutions
- creating training programs including structured lesson plans, activities, assessments, evaluations etc.
- Experience using an LMS for facilitating and reporting on training
- Strong instructional design skills, with experience using digital authoring tools. We use Articulate 360.
- Proven ability to use technology to create learning resources across a range of media and for a variety of audiences
- A strong level of autonomy with the ability to drive projects with limited guidance
- Strong collaboration skills to work on projects across departments and time zones
- The ability to work both independently and in a team environment
**Even better if you have, but not necessary**:
- Experience delivering training in a contact centre environment
- Familiarity with mac OS and iPadOS**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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