Head of Lending

1 week ago

Skipton, United Kingdom Skipton Building Society Full time

Hours:
Hybrid flexible working on a full time, permanent position based on 35 hours per week

Closing Date:
Mon, 8 Apr 2024
- At a really exciting time to be part of the Skipton Group, we are looking for someone to lead our Mortgage Lending team and support us to deliver on our purpose of helping more people into homes. If you are an inspiring leader that can drive change, show innovation, and bring a large team along with you, this might be the role for you._

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Mortgage Lending is a team of over 100 colleagues. You will be supporting to deliver the Homes’ corporate plan objective by creating a high performing team. You will be inspiring, leading and coaching the team to continue to deliver excellent customer outcomes consistently through the provision of a quality service by delivering on lending policies, processes, practices and building strong relationships with key stakeholders.

In addition, you will embrace and promote change, advocating continuous improvement activity which drives high performance.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;- Annual discretionary bonus scheme- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days- Holiday trading scheme allowing the ability to buy and sell additional annual leave days- Matching employer pension contribution (up to 10% per annum)- Colleague mortgage (conditions apply)- Salary sacrifice scheme for hybrid & electric car- A commitment to training and development- Private medical insurance for all our colleagues- 3 paid volunteering days per annum- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups- We care about your health and wellbeing - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?- Responsible for maintaining robust levels of skills and knowledge in the team to ensure compliance with all applicable regulatory and legislative requirements, leading to the delivery of good customer outcomes and fair value for all customers.- Play a key role in the development and delivery of the Corporate Vision and Strategy and supporting plans.- Accountable for the supplier relationships owned in Mortgage Lending including: Connells Survey and Valuation, Rightmove, Conveyancing Direct Ltd (CDPLL), Legal Marketing Services (LMS), Quest and TransUnion.- Understand, and use, IRB models and strategy to introduce in to working practices and work with other parts of the business to co-ordinate strategy and derive the most effective commercial advantage.- Ensure compliance to lending policy.- Ensure that the end-to-end procurement and supplier life cycle is followed for all supplier relationships.-
- Owner of mortgage lending resilience framework.- Interpret organisational priorities and needs, ensuring this information is cascaded consistently and effectively, encouraging dialogue and feedback.- Manage the specification, development and implementation of solutions and enablers to address organisational and stakeholder needs and comply with legislative requirements, undertaking benchmarking where appropriate.- Inspire and engage others through role modelling the values and behaviours, challenging examples of unacceptable behaviour.- Monitor team engagement levels, use this information to build engagement and support the development of a high performance culture.

What Do We Need From You?- Degree level education or equivalent professional qualification.- Mortgage lending (preferable residential mortgage) experience and process change experience, credit risk score card use, up to date regulatory knowledge and changes.

**Skills**:
- Ability to lead, inspire and coach large teams of people to deliver good customer outcomes consistently.- Ability to influence, engage and work in partnership with senior stakeholders- Commitment to continuous improvement behaviours and ways of working that align with Skipton’s behaviour framework.- Ability to interpret corporate direction and identify the people and organisational implications.- Ability to inspire teams and deliver good customer outcomes.- Skills in the resourc

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