Mortgage Team Leader

1 week ago

Skipton, United Kingdom Skipton Building Society Full time

Hours:
35 hours per week, flexible and hybrid working can be considered, however regular on site presence is required

**Salary**:
£43,000 Per Annum

Closing Date:
Thu, 6 Jun 2024

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

The team consists of qualified Mortgage Advisers, Mortgage Support Consultants and Direct Lending Advisers and Mortgage Team Managers. You will be expected to work closely as a team to provide a seamless customer journey.
- What’s In It For You?_

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- Salary sacrifice scheme for hybrid & electric car
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

We care about your health and wellbeing - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

You’ll be working closely within the wider Homes Financing Teams, sharing experience and knowledge, and working together to meet corporate plan targets.
- You’ll also be:_- Ensuring your teams adhere to agreed service levels, the Society’s training and competency scheme, ongoing training and development whilst managing appointment availability and resource- Facilitating regular coaching/development and career conversations- Driving efficiencies within the team in order to maximise capacity and direct mortgage volumes- Ensuring your teams are focusing on not only mortgage advice but protection too, identifying gaps in customer needs and making referrals to both life insurance and household insurance providers - understanding the importance for both the customer and the Society

The department is a busy environment, so being adaptable and agile is something you’ll need to be equipped to be.

What Do We Need From You?

To be successful in role you will ideally have leadership experience and some mortgage knowledge. You will have worked within defined service levels and offered high standards of customer service either personally or via a team. You will enjoy stretching your teams’ performance, seeking incremental gains continually.

You will be enthusiastic with a positive mindset and embrace change/challenge as an opportunity. You can demonstrate flexibility and do what’s right for customers/colleagues alike.

You will be required to have CF1 and CF6 or equivalent (Certificate in Mortgage Advice).

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