Customer Service Advisor

2 weeks ago


NewcastleunderLyme, United Kingdom Brampton Recruitment Full time

* Customer Service experience preferred
- Excellent communication skills, both written and verbal
- Ability to cooperate with the team to assist customers and colleagues
Our client is a successful British homeware brand supplying to the customer, trade, and online. The company is over 90 years old, offering a modern way of working in trendy offices and offering excellent remuneration packages, onsite parking, and developmentopportunities. The role will be working in a small and friendly team within the Customer Service team.
As the Customer Service Advisor, you will be working with the Customer Service Manager and Directors to provide a positive customer experience before and after the sale in order to drive repeat business, customer loyalty, and profits.
**Job Description**:
As the Customer Service Advisor, you will provide customer service to customers' accounts, suppliers, and internal departments to build and maintain relationships and grow the brand.
- Reply to incoming postal correspondence in a timely manner
- General office administration duties as required
- Processing customer return requests and guaranteeing claims
- Communicating with our appointed service agents regarding repairs and spares
- Contacting customers or other departments within the company if any issues arise
- Customer Service experience preferred
- Commitment to providing outstanding customer service
- Excellent communication skills, both written and verbal
- Knowledge of relevant software packages
- Microsoft Navision (word, Excel, Powerpoint) - training will be provided on in-house packages
- Attention to detail, can-do attitude, and willingness to go the extra mile
- Ability to cooperate with the team to assist customers and colleagues
- Retail knowledge is also preferred
Hours: 8.30am - 5.00pm

**Salary**: Starting at £19,500 per annum, rising to £20,500 after probationary period
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.



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