Customer Service Supervisor

6 months ago


Doncaster, United Kingdom Direct Express Logistics Full time

**Job Title**: Customer Service Supervisor

**Department**:Thorne Customer Services

**Line Manager**:Karl Brown

**Main Purpose of the job**:
To assist the Customer Service team in providing an outstanding customer service experience to our customer base.

**Main Responsibilities**:

- To liaise with customers, senders, recipients, network depots and the hub to request and provide information
- To ensure that all reporting mechanisms are utilized to full affect
- To operate and maintain IT equipment as required
- To accurately and efficiently record information
- To ensure all discrepancies and handling issues are fully reported
- To provide a high level of internal and external customer care
- To service the requirements of any customers dropping off or collecting consignments
- To maintain office cleanliness
- To report any defective equipment

**Limit of Authority**:

- No authority to incur expenditure or act as a signatory for expenditure on behalf of the Company without specific and prior approval
- No authority to offer prices or terms outside of the Company pricing policy

**General Responsibilities**:

- To develop a comprehensive understanding of the Company structures, policies, services, terms and conditions and network
- To comply with Health and Safety standards
- To promote a professional Company image at all times
- To read and comply with Company rules, procedures and agreements
- To carry out any other relevant duties and requested by your Line Manager

**Benefits**:

- On-site parking

**Job Types**: Permanent, Full-time

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



  • Doncaster, United Kingdom Direct Express Logistics Full time

    **Job Opportunity: Customer Service Supervisor** **Department**: Thorne Customer Services **Line Manager**: Karl Brown **Job Title**: Customer Service Supervisor **Main Purpose of the Job**: As a Customer Service Supervisor in Thorne Customer Services, your primary responsibility is to support the Customer Service team in delivering an exceptional...


  • Doncaster, United Kingdom Direct Express Logistics Full time

    **Job Title**: Customer Service Supervisor **Department**:Thorne Customer Services **Line Manager**:Dale Weston **Main Purpose of the Job**: As a Customer Service Supervisor your primary responsibility is assist the customer service team to provide a first class customer experience. You will play a crucial role in maintaining effective communication...


  • Doncaster, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor -Doncaster** **Hours per week: 30hours per week,** **Hourly rate: £11.50 - £13.50 per hour** **This role is a mixed shift pattern therefore you must be available to cover days, evening shifts, night shifts and weekend shifts.** **If working between the hours of 11pm and 6am, you will receive an...


  • Doncaster, United Kingdom Frian Web service Full time

    MINIMUM WAGE 40 HOURS PER WEEK HOURS 8AM - 7PM - TWO SHIFTS - 8AM - 4PM - 11AM - 7PM Working on a Rota Fantastic opportunity now available to join a close-knit team as Customer Service Advisor in Doncaster. You will be responsible to conduct a varied role which is likely to keep you challenged daily whether it be dealing with incoming enquiries providing...


  • Doncaster, Doncaster, United Kingdom Funky Pigeon Full time

    Responsibilities:Create a customer service led culture that seeks to improve performance and deliver a professional, friendly service to all customers.Work closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement.Support the Cluster Manager with employee lifecycle from recruitment...


  • Doncaster, Doncaster, United Kingdom Tgifridays Full time

    About Our TeamWe are a dynamic and passionate team dedicated to delivering exceptional customer experiences. As a Food Service Supervisor, you will be part of a close-knit team that values teamwork, innovation, and customer satisfaction.Job DescriptionThis role involves assisting management with team supervision, training and developing team members, and...


  • Doncaster, Doncaster, United Kingdom South West Yorkshire Partnership NHS Foundation Trust Full time

    Job OverviewAn exciting opportunity has arisen for a skilled Housekeeping and Domestic Services Supervisor to support the management team within the Facilities Department at South West Yorkshire Partnership NHS Foundation Trust.The successful candidate will take on the rewarding role of managing performance, directing the team, and ensuring effective...

  • Supervisor

    7 months ago


    Doncaster, United Kingdom Select Fashion Full time

    **Select Fashion** is looking for a **Supervisor** to join our team in Doncaster! **Part-time position.** As a Supervisor you will be responsible for leading and managing the day-to-day operations of the store. You will oversee the work of all employees and ensure that all tasks are completed in a timely, efficient, and safe manner. You will be expected...

  • Supervisor

    7 months ago


    Doncaster, United Kingdom EG Group Full time

    **Role**: Subway Supervisor **Location**: Doncaster, DN2 4SQ **Hours**: Part-Time / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Subway Store! Our Shift Leaders are responsible for managing...

  • Security Supervisor

    7 months ago


    Doncaster, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Security Supervisor** **Doncaster** **£10.79 per hour** **3 days, 3 nights and 3 off*** A fantastic opportunity has arisen within Bidvest Noonan for a Security Supervisor who will work at our client’s premises. We require Officers to be SIA licenced - **Security Guarding/Door Supervision** The Security Supervisor is required to...


  • Doncaster, United Kingdom JJ Food Service Full time

    Customer Service Delivery Driver (7.5) Are you looking for a driver job with a great work-life balance? Do you have a friendly nature and enjoy meeting new people? Then this could be the job for you. At JJ Foodservice, we know life doesn’t revolve around work. That’s why our drivers have regular local delivery areas with no rotas, evenings, or...


  • Doncaster, United Kingdom Travail Employment Group Full time

    **Job Description:** Service Engineer SupervisorWe are seeking a highly skilled Service Engineer to supervise our team. The successful candidate will be responsible for coordinating service activities, scheduling, and paperwork.The ideal candidate will have over 5 years' experience in mechanical fitting, including pneumatics, and be able to demonstrate...

  • Supervisor New Store

    7 months ago


    Doncaster, United Kingdom Pavers Full time

    **Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?** **Do you like to lead by example and motivate a team to achieve results?** **Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?** You may be a Supervisor, aspiring...

  • Restaurant Supervisor

    7 months ago


    Doncaster, United Kingdom The Rustic Pizza Co Full time

    Job Overview We are seeking a highly motivated and experienced Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining high standards of food quality and safety. Duties - Manage and supervise all aspects of the...


  • Doncaster, South Yorkshire, United Kingdom Wincanton Logistics Full time €30,000

    An opportunity has arisen for a Transport Supervisor to join one of our key customer operations. The shifts are from Tuesday to Saturday. Your responsibilities will include all aspects of safety, service, cost and people management and achievement of the appropriate KPIs;

  • Duty Store Supervisor

    4 weeks ago


    Doncaster, Doncaster, United Kingdom Heron Food Full time

    Duty Store Supervisor Job Summary:We are seeking a highly motivated and experienced Duty Store Supervisor to join our team at Heron Foods. As a key member of our store management team, you'll be responsible for leading and inspiring your team to deliver exceptional customer service and sales performance, while maintaining store conditions and achieving sales...

  • Greggs Supervisor

    6 months ago


    Doncaster, United Kingdom EG Group Full time

    **Role**: Greggs Supervisor / Team Leader **Location**: Doncaster, DN2 4SQ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our...

  • Sbarro Supervisor

    7 months ago


    Doncaster, United Kingdom EG Group Full time

    **Role**: Sbarro Supervisor **Location**: Doncaster, DN2 4SQ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Sbarro Store! As a food to go Team...


  • Doncaster, United Kingdom French Gate Shopping Centre Full time

    **Pavers - Part time Supervisor**: **Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?** **Do you like to lead by example and motivate a team to achieve results?** **Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?** You...


  • Doncaster, United Kingdom Mitie Full time

    B&Q Redhouse Distribution Centre (DN6 7FB) Catering Supervisor Sunday 8:30am - 14:30pm and Mon - Thursday 1pm - 7pm We are looking for an experienced Catering Supervisor to join our team. The main tasks and responsibilities of this role will be to liaise with the kitchen, open/close of business, stock controls, front of house/bar ordering, and...