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Customer Service Supervisor
3 weeks ago
**Job Title**: Customer Service Supervisor
**Department**:Thorne Customer Services
**Line Manager**:Dale Weston
**Main Purpose of the Job**:
As a Customer Service Supervisor your primary responsibility is assist the customer service team to provide a first class customer experience. You will play a crucial role in maintaining effective communication channels with our customers, utilising IT equipment, and ensuring accurate record-keeping.
**Main Responsibilities**:
- Liaise with customers, senders, recipients, network depots, and the hub to request and provide information.
- Utilise reporting mechanisms effectively for comprehensive data analysis.
- Accurately and efficiently record information to uphold data integrity.
- Report and address all discrepancies and handling issues promptly.
- Provide a high level of internal and external customer care.
- Maintain office cleanliness to create a conducive work environment.
**Limit of Authority**:
- No authority to incur expenditure or act as a signatory for company expenses without specific and prior approval.
- No authority to offer prices or terms outside of the Company pricing policy.
**General Responsibilities**:
- Develop a comprehensive understanding of the Company structures, policies, services, terms, and conditions.
- Ensure compliance with Health and Safety standards.
- Promote a professional Company image at all times.
- Read and comply with Company rules, procedures, and agreements.
- Fulfil any other relevant duties as requested by your Line Manager.
**Benefits**:
- On-site parking.
- Company pension.
**Job Types**: Full-time, Permanent
Pay: £25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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