Service & Safety Assistant

5 months ago


Edinburgh, United Kingdom Marks & Spencer Full time

**Working Pattern**

**Week 1**
Sun 09:00-17:00
Mon/Tue/Thu 13:00-21;00

**Week 2**
Mon/Tue/Thu 13:00-21:00
Sat 11:00-19:00

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Edinburgh, CITY OF EDINBURGH, SCOTLAND;
Gyle



  • Edinburgh, United Kingdom Dynamic Safety Solutions Full time

    **Health & Safety Trainer / Consultant** As a Health and Safety trainer and Consultant, you will be joining an established Health & Safety Consultancy with a broad client base in the Ireland & the UK. **Responsibilities**: - Conduct health and safety training sessions for clients across various industries, including but not limited to manufacturing,...

  • Trainee Health

    2 weeks ago


    Edinburgh, United Kingdom Health & Safety Executive Full time

    The Health and Safety Executive is Britain’s national regulator for workplace health and safety. Our Chemicals Regulation Division (CRD) is responsible for the regulation of biocides, pesticides, detergents and chemicals covered by REACH and compliance with the Classification, Labelling and Packaging Regulation. We are now looking for a number of...


  • Edinburgh, United Kingdom Dales Marine Service Ltd Full time

    Dales Marine Services are a well-established and successful local and national Ship Repair, Fabrication and Engineering service provider for the off and on shore oil industry. Job security, career advancement, good working conditions and competitive rates of pay, are offered along with some additional overtime, and weekend working paid at premium rates that...


  • Edinburgh, United Kingdom Scorpio Safety Systems Ltd Full time

    Scorpio Safety Systems Ltd is looking for a Safety at Height Systems Site Operative to join our growing team. The successful applicant will be working as part of a 2-man on-site team installing, testing & inspecting fall protection & access equipment. The role will involve dealing with clients face-to-face, planning on-site works to efficient & safe working...


  • Edinburgh, United Kingdom The Health and Safety Partnership Limited Full time

    Job Title: Senior Health and Safety Construction ConsultantWe are seeking a highly experienced Senior Health and Safety Construction Consultant to join our team at The Health and Safety Partnership Limited. As a Senior Health and Safety Construction Consultant, you will be responsible for delivering Health, Safety and CDM services primarily across Scotland...


  • Edinburgh, United Kingdom The Health and Safety Partnership Limited Full time

    Job Title: Senior Health and Safety Construction ConsultantWe are seeking a highly experienced Senior Health and Safety Construction Consultant to join our team at The Health and Safety Partnership Limited. As a Senior Health and Safety Construction Consultant, you will be responsible for delivering Health, Safety and CDM services primarily across Scotland...


  • Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full time

    Job PurposeThe Prisoner Services Assistant will be responsible for providing an efficient and effective shopping and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment.Key Responsibilities:Contribute to the delivery of an effective and efficient grocery/shopping service in accordance with agreed...


  • Edinburgh, United Kingdom Scottish Prison Service Full time

    Job Purpose The post holder will provide an effective and efficient shopping and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment. They will accurately collate and process individual orders, via a bagging & tagging operation and delivering the orders to residential areas. The post holder may be...


  • Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full time

    Job PurposeThe post holder will provide an efficient grocery and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment.They will accurately collate and process individual orders, via a bagging & tagging operation and delivering the orders to residential areas.The post holder may be required to cover the...


  • Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full time

    Job SummaryThe successful candidate will be responsible for providing an efficient shopping and sundry provision service to the prisoner population within the Scottish Prison Service. This will involve accurately collating and processing individual orders, through a bagging and tagging operation, and delivering the orders to residential areas.Key...


  • Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full time

    Job PurposeThe post holder will provide an efficient grocery provision service to the prisoner population within strict deadlines in a fast-paced environment.They will accurately collate and process individual orders, via a bagging & tagging operation and delivering the orders to residential areas.The post holder may be required to cover the Prisoner Wages...


  • Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full time

    Job PurposeThe post holder will provide an efficient and effective shopping and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment.They will accurately collate and process individual orders, via a bagging & tagging operation and delivering the orders to residential areas.The post holder may be required to...


  • Edinburgh, United Kingdom Link Group Limited Full time

    **Health and Safety Assistant** This post is based at Link’s Falkirk or Edinburgh office. However, hybrid working may be available with this role. Alternative working patterns and/or working arrangements will be considered. **The Role** At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the...


  • Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full time

    Job PurposeThe successful candidate will be responsible for providing an efficient and effective shopping and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment.Key ResponsibilitiesAccurately collate and process individual orders via a bagging and tagging operation and deliver the orders to residential...


  • Edinburgh, Edinburgh, United Kingdom Scottish Prison Service Full time

    Job PurposeThe successful candidate will be responsible for providing an efficient and effective shopping and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment.Key ResponsibilitiesAccurately collate and process individual orders via a bagging and tagging operation and deliver the orders to residential...


  • Edinburgh, United Kingdom Scottish Prison Service Full time

    1- The post holder will provide an effective and efficient shopping and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment. They will accurately collate and process individual orders, via a bagging & tagging operation and delivering the orders to residential areas. The post holder may be required to cover...


  • Edinburgh, United Kingdom Scottish Prison Service Full time

    1- The post holder will provide an effective and efficient shopping and sundry provision service to the prisoner population within strict deadlines in a fast-paced environment. They will accurately collate and process individual orders, via a bagging & tagging operation and delivering the orders to residential areas. The post holder may be required to cover...

  • Fraud Review Team Lead

    2 months ago


    Edinburgh, United Kingdom Trainline Full time

    Job DescriptionThe Fraud Review Team Lead plays a key role in fraud prevention managing the Fraud Review and Chargeback Administration teams They will oversee performance set objectives track progress and ensure team goals are met Additionally they will raise fraud awareness across the Edinburgh office and collaborate with the Fraud Analytics Team Lead to...


  • Edinburgh, United Kingdom The Health and Safety Partnership Limited Full time €55,000 - €65,000

    Senior Health and Safety Construction Consultant required by a multi-disciplinary consultancy to deliver Health, Safety and CDM services primarily across Scotland and the North of England. The company office is in Glasgow and you will be required to travel there on average 2 - 4 times a month. Therefore, it is important that you can commute to Glasgow from...


  • Edinburgh, Edinburgh, United Kingdom NHS Scotland Full time

    At NHS Scotland, we are seeking a skilled Domestic Services Assistant to provide a range of domestic services within our Clinical and Non-Clinical Departments. As a key member of our team, you will be responsible for ensuring compliance with quality standards, Health & Safety, control of infection, Audit Scotland and HAI task force requirements, National...