Business Improvement Lead
3 weeks ago
**Job Description**:
This is a hugely exciting role in our Mecca business to manage and lead a portfolio of initiatives that deliver sustainable operational change.
- To play a leading role in modernizing the operation of our Mecca Bingo clubs
- To be a key player in the centralized control of BAU operations.
- To identify, scope and act upon insight to eliminate business inefficiencies and optimize the quality of our operations to deliver brilliant customer experiences through simple and industry leading operational activities.
**Qualifications**:
- Previous experience of taking large scale change through full project cycle
- Ability to demonstrate the use of lean methodologies throughout previous projects
- Advanced knowledge of reporting and financial acumen
- Managing project budgets
- Fluency in Excel is essential to allow the collation and understanding of data required for the role
- High level of power points skill to enable clear communication across all levels of the business
- Operational experience in hospitality at management level
- Knowledge of process mapping and value stream mapping
- Experience in running workshops and strong senior stakeholder management skills
- Knowledge of Customer Satisfaction programs and improvement activities
- Lean Six Sigma or equivalent qualification/accredited
Additional Information
Main Accountabilities and Responsibilities
- Establish practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
- Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously
- To conduct full process mapping reviews with stakeholders from retail venues and support office functions to identify and remove inefficiencies
- Report on project success criteria results, metrics, test, and deployment management activities
- Support the business as usual running of centrally owned products and processes
- Define success criteria and disseminate them to involved parties throughout project and program life cycle
- Deliver appropriate and effective executive level communication
- Coach, mentor, motivate and supervise project, program, and operational teams
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
- Support the business as usual running of centrally owned products and processes
- Establish and maintain working partnerships with across the Rank group to ensure smooth implementations of group wide workstreams and identify opportunities to learn from other business units
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