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Aog Manager

1 month ago

Heathrow, United Kingdom Reed Procurement & Supply Chain Full time

**AOG MANAGER - LHR**

Key Tasks andResponsibilities
- Responsible to ensure that Customer Reports are up to date and accurate
- Manage Customer KPIs
- Maintain SOPs
- Ensure Financial responsibility and KPIs for each Job File
- Conduct weekly communication meetings with team
- Conduct cross training within the team
- Hold customer reviews
- Professional handling of any Customer complaints
- Conduct yearly staff performance interviews
- Assist with the department budget
- Maintain mailboxes under your control
- Suggest department improvements
- Be involved in the accurate and prompt quoting for customers and the network (All modes)
- Work closely with other department Team Leaders to ensure no holiday crossovers
- Be available to cover shifts/ holidays taken within the Team
- GDP training to be completed as detailed in the GDP training matrix
- To ensure staff are trained in GDP as per training requirements relevant to their role.
- Any other delegated tasks as deemed reasonable as assigned by the reporting superior
- Drive Operational Excellence

Minimum Education and Experience Requirements:

- Excellent communication skills, both verbal and written
- Calm and professional manner
- Analytical approach
- Strong Customer focus
- Must be able to lead and drive the team to common goals.
- Ability to adapt to change and work effectively as part of a team
- Manage Customer expectations
- Be able to adapt quickly and be flexible to matters arising

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