Patient Experience Lead

2 weeks ago


Kingston upon Hull, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

This is an exciting opportunity to join the Patient Experience Team at Hull University Teaching Hospitals NHS Trust.

The role has a varied portfolio with the opportunity to make a direct difference to patients and families. You will be joining a supportive team which is quality focussed on improving care.

You will provide effective leadership to the Patient Experience Team, which includes the Patient Advice and Liaison Service (PALS), Complaints and Interpreters.

This will include ensuring that the service meets the requirements for patients wishing to give feedback to the Trust. You will work with other partner organisations to ensure a system wide approach to complaint management.

You will ensure that enquiries and complaints are handled, investigated and responded to in accordance with NHS and Trust legislation and guidelines, within statutory timelines.



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