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Call Centre Agent

4 months ago

Norwich, United Kingdom RecruitmentJunky Full time

**Location**:Norwich

**Salary**:£18,000 - £45,000 per annum

When it comes to direct marketing campaigns, this company are the experts. Serving the Eco home improvements and renewable energy industries, they are known for quality customer service. The company has an ethos of promoting from within, so there will be opportunities readily available for the successful Customer Service Advisor to progress to areas such as Team Leader and Senior Floor Leader given the right attitude.

**As an Appointment Maker / Call Centre Agent your main responsibilities will include but are not limited to**:

- Making outbound calls
- Building rapport with customers
- Updating the CRM system
- Meeting KPI’s
- **WARM CALLS ONLY**

**In addition, the following key skills are essential**:

- Excellent verbal and written communication skills
- Great Telephone manner
- Confident and ambitious

**Benefits**:

- OTE up to 45k
- Pension Scheme
- 22.8 days holiday
- 4 day working week

**Working Hours**: Up to 33 Hours. 9AM - 6:15PM. 4 days per week. Monday - Thursday.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£45,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Norwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: WM123