Data & Performance Officer It

3 weeks ago


Manchester, United Kingdom Golden Lane Housing Limited Full time

About the roles

We are recruiting a permanent, full-time Data & Performance Officer who will be based at our office in Manchester.

The role of Data and Performance Officer is to support the IT Project Manager to collate and manage data and provide expert support and advice to colleagues in services through the collection, organisation, analysis and dissemination of information. The proactive and collaborative role will be responsible for working with colleagues across the organisation to help identify tailored solutions that drive improvement and bring to life what the data is telling us.

**Responsibilities**:

- To be accountable for teams across GLH to transition data from server side held folders to Sharepoint and One Drive - understanding and updating the links within IT systems and ensuring process maps are updated and training provided where appropriate.
- To design, interpret and manage the impact of data in new projects.
- To ensure retention periods and data tags are true and accurate on data held by teams.
- Assist departmental heads attain accurate data for reporting to Executive Team/Board and to ensure that departments and teams are able to respond to emerging data requirements.
- Provide effective and insightful analysis of the management information Golden Lane Housing produces.
- Develop the function in line with a thorough understanding of Golden Lane Housing’s organisational strategy and priorities
- Implement and develop Golden Lane Housing’s performance and outcomes frameworks
- Respond to the requirements of business development in order to effectively promote existing business and secure new business.
- Identify areas within GLH that require performance improvements and report trends to Managers,
- Provide support and training to Golden Lane Housing managers and staff on management information, performance management processes, data collection and IT software, as and when required
- Stay abreast of external changes that may impact on Golden Lane Housing’s data collection requirements and data quality
- Identify and communicate good practice for improving and sustaining high levels of data quality and service performance.
- Represent the IT Team on developments and changes to Golden Lane Housing’s primary data capture tools and systems.
- Create innovative analyses of internal and external datasets using existing and new tools and technologies.
- Observe professional integrity in relationships with all stakeholders
- Treat all information acquired as a result of employment at Golden Lane Housing as confidential, complying with all relevant policies and procedures
- Ability to manage data through effective interpretation, analysis and exceptional accuracy
- Manage working relationships and challenge assertively where required
- Able to translate strategy into individual and team role expectations
- Able to manage multiple work streams and conflicting priorities
- Excellent communication, influencing and relationship building skills
- Proven project management skills and experience of providing training and support to staff
- A commitment to engaging with, understanding and promoting Golden Lane Housing’s values, vision and mission
- An understanding of and commitment to treating all information acquired through the course of your employment as confidential
- Commitment to excellent customer service
- Effective communication, written and verbal including experience of writing reports at Board level
- Collaborative working within a team environment and with partner services
- Holds a relevant educational/professional qualification or have relevant experience. Intermediate/Advanced Microsoft Office
- Experience of developing SharePoint structures
- Knowledge of computer databases and IT.
- Experience in presenting data, findings, trends and recommendations to a variety of levels
- Management of GDPR data and be the advisor and create reports for the Head of IT & Projects
- Understanding of Information Governance and experience of using data to improve business processes and systems
- Experience of developing procedures/processes, using Lean Thinking techniques and meeting Value For Money requirements.

**Salary**: £33,920.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 060



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