Senior Administrator/ Medical Secretary
4 weeks ago
Manage patient information such as slideshow in the reception, leaflets, etc. Secretarial responsibilities: To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, etc in an accurate and quality manner. Use of the e-Referral Service system where appropriate; to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patient.
Resolving problems which relate to the e-Referral Service. This includes changes to place of referral and dealing with rejected referrals. To retrieve medical records and assist in the completion of medical/insurance records. To copy and check medical requests for Solicitor requests.
Liaising with the Solicitors and the GP to ensure the copies of medical records are provided within a timely manner. Monitor stock levels, usage and re-order requirements of stationary, cleaning, refreshments and sundry items: On a regular and ad hoc basis, monitor general usage and re-order requirements for stationary, cleaning, refreshment, and sundry items Maintaining clinical and office room equipment such as printers, PCs, etc. Supporting the HCA and nursing team with the clinical room, reception and PPE stocking as necessary Ensure the practice kitchen is stocked and maintained, including unloading the dishwasher Working with the Practice Operations Manager to register, log, track and monitor the use of practice equipment via practice systems and processes such as laptops, heaters, air fans, etc. Liaise with the practice manager for order or purchase requirements Checking the franking machine is in working order and has sufficient funds and managing outgoing post Signing for, unpacking and distributing packages Special statistical or data reports as required: Contribution to and submission of appropriate returns and reports as delegated by management to relevant bodies, including NCLICB, NHSE (relating to Antenatal/ Postnatal Care and Cytology).
**Information technology**: Have a full understanding of the appointment system Have a working knowledge of all software and hardware Add, remove or edit users on different IT platforms. Deal with IT issues and follow through to resolution Train/ support staff in the use of systems Co-ordinate updates and changes to the clinical system Co-ordinate the website, NHS Choices, Google and any other media and ensure content is up
- to-date and fit for purpose Unblock smartcards Assist the Practice Manager and Practice Operations Manager in creating and maintaining self
- help information to empower staff to resolve issues. Other tasks: Receiving practice visitors when they arrive and showing them the respective offices. Receiving Locums and setting them up onto the systems.
Assist Patient Participation Group. Provide support with reception, administration, nursing and management duties when required Keeping all shared working areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Work under pressure with mínimal supervision, safely use initiative with the ability to prioritise and also recognise when to ask for information or help All other responsibilities and tasks not listed here that relate to this post and the smooth running of the practice and contribute to the role within the remit of the Practice Administrator.
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