Service Design and Improvement Officer

1 month ago

London, United Kingdom Veesupportservices Ltd Full time

1.Scope, plan and implement service design and improvement initiatives working closely with Project Sponsors from across the council. Using accredited project management methodology lead and coordinate the work of projects on behalf of sponsors.

2.Ensure clear alignment between performance, business intelligence and strategic priorities and the development of service design and transformation projects of work.

3.Ensure that financial savings and investments in projects are effectively identified, tracked, analysed and monitored.

5.Ensure approach is based on robust service design principles, business cases that are properly evidenced through research, process mapping, analysis, modelling, and testing as appropriate. Document and analyse findings and create options for strategic and operational improvements and changes.

6.Setup, lead and facilitate service design workshops in collaboration with the services driving innovative thinking and transformation in the service.

7.Work collaboratively and inclusively across teams, service and organisational boundaries to build effective relationships with stakeholders and external partners. To understand the needs, processes and practices of the service areas and groups you are working with ensuring solutions (systems, processes and service changes) meet the needs of the service and their customers.

8.Develop and manage detailed service design and improvement plans to establish timelines and resource requirements and to hold people to account for delivery, escalating any variances appropriately with proposed responses.

9.Identify and investigate cross-functional opportunities and areas of commonality that will support more efficient delivery.

10.Develop and maintain high quality project management documentation including business cases, plans, RAID and decision logs in order to manage, monitor and report on progress.

11.Report to Boards in a timely and accurate fashion the progress of projects and put mitigation plans in place to ensure delivery is on track.

12.Work within the Corporate PMO procedures and guidelines to ensure consistency and alignment to the overall council transformation programme, advising on improvements and supporting best practice.

13.Actively manage project issues and risks, ensuring timely resolution and escalation where appropriate.

14.Facilitate dissemination of best practice, sharing knowledge with other members of the team.

15.To effectively engage staff and managers in identifying and implementing service design and improvement initiatives.

16.To ensure that the user is placed at the heart of service design and improvement, with initiatives informed by user experience and user focussed design techniques applied

17.To ensure that the user is placed at the heart of service design and improvement, with initiatives informed by user experience and user focussed design techniques applied.

18.To ensure that risks, issues, assumptions and dependencies are appropriately logged, understood and responded to

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £26.71 per hour

Expected hours: 36 per week

**Benefits**:

- Life insurance

**Education**:

- Bachelor's (required)

**Experience**:

- Administrative experience: 1 year (preferred)
- development and delivery knowledge of design tools: 1 year (required)
- PMO: 1 year (required)
- Team management: 1 year (required)

Work Location: In person

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