Revenues and Housing Benefit Technical Support

3 weeks ago

Eastleigh, United Kingdom Eastleigh Borough Council Full time

**Vacancy**:
**Post Title**
- Revenues and Housing Benefit Technical Support Senior Specialist**Directorate**
- Finance, Improvement & Housing**Location**
- Eastleigh House**Advert Close date**
- 08/12/2023**Job description**:
**Job advert text**
- Revenues & Benefits Technical Support Senior Specialist
- Band 9 - up to £47,806 (depending on experience)
- 37 hours per week
- Permanent
- Do you want to make a difference?
- Here at Eastleigh Borough Council we are committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable and healthy communities and increase employment and wellbeing opportunities for all.
- An exciting opportunity has arisen for a Senior Revenues Officer to join the Revenues Team within the Finance, Improvement and Housing directorate.
- The role
- As a Support Specialist, you will be responsible for leading the administration, development of the Revenues and Benefits systems, as well as resolving reported problems from staff, involving database interrogation via SQL. Driving improved use of the current systems, undertaking project work to introduce new technology and improve existing solutions, working to translate user need / service delivery technical goals into service design opportunities for the department to pursue.
- You will assist in the maximising of income collected by the Council from customers through Council Tax, Business Rates and the recovery of Housing Benefit overpayments within the parameters of statute. You will support key stakeholders in ensuring the subsidy received by the Council from central government is maximised through system interrogation. You will support to implement strategies for maximising collection fund. You will act as a change officer leading projects such as migration of existing Document Management System to Salesforce and system upgrades.
- About you
- We are seeking an individual who can demonstrate the following:
- Deliver customer focused specialist advice in relation to Revenues Services, keeping up to date with current and emerging legislation, best practice and policy to ensure continuous development and improvement.
- Leading on specific Revenue processes and compliance including, processes such as debt recovery, change of address and exemptions.
- Able to comfortably advise on regulations and legislation and guide Revenue Officers colleagues.
- Ensure statutory duties, policies, procedures and workflows for dealing with all cases are adhered to.
- Ensure strict confidentiality is maintained and data protection rules followed.

Please see role profile for more information.
- About us
- In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.
- Our benefits include:

- 26-29 days annual leave (dependant on local government continuous service)- Defined Benefit Pension Scheme
- Places Leisure, Eastleigh - 30% off Full Membership
- Confidential Employee Advice and Support Programme
- Excellent working environment
- If you have the skills, experience and motivation we are looking for, we would love to hear from you.
- For an informal discussion please contact Andy Smith, Service Director - Finance, Improvement and Housing or Gemma Hanham, Revenues and Benefits Team Leader.
- Closing date: Friday 8 December 2023
- Interview date: To be confirmed***

**Employment & compensation**:
**Employment type**
- Full time**Employment status**
- Permanent**Weekly contract hours**
- 37.00**Salary band**
- 9**Salary (£)**
- up to 47806

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