2nd Line Technical Support

1 week ago


Eastleigh, United Kingdom Intech I.T. Solutions Ltd Full time

**Key Responsibilities**:

- Provide proactive IT support to customers and internal systems.
- Resolve 1st and 2nd line technical incidents and requests.
- Act as an escalation point for 1st Line engineers.
- Manage the helpdesk, troubleshoot, and perform repairs/upgrades.
- Support hardware like commercial displays, door access systems, and CCTV.
- Deploy IT equipment at client sites per asset management standards.
- Contribute to knowledge-based articles.

**Required Experience**:

- 2+ years in a customer-focused IT role (desktop support, service desk, etc.).
- Proficient with Windows 10, 11, and Windows Server 2012+.
- Beneficial: Knowledge of Linux, MacOS, Ubiquiti, Sophos, HP, Dell.
- Strong with Office 365 suite (Exchange, SharePoint, OneDrive, Intune).
- Advantageous: Azure, Powershell.
- Basic Windows Server admin (Active Directory, Group Policy, DHCP).
- Solid network skills (DNS, WiFi, VLANs, VPNs).
- Experience with RMM/CRM packages (training provided).
- Full UK Driving License.

**Key Behaviours**:

- Exceptional communication and problem-solving skills.
- Proactive, friendly, and approachable.
- Team player with strong customer service skills.
- Attention to detail and ability to prioritize tasks.
- Curious and eager to learn.

**Benefits**:

- 20 days annual leave plus bank holidays, increasing with service.
- Individual training plan and paid certification exams.
- Annual salary review.
- Pension scheme.
- Hybrid working.
- £28,000 - £32,000 salary based on experience.

**What We Offer**:

- Competitive salary and career progression opportunities.
- Investment in training and certifications.
- A chance to influence the development of our MSP.
- Supportive small business environment.
- Exposure to diverse technologies.

**Join Us**:
**Job Types**: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Chandlers Ford: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT support: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Eastleigh



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