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Service Advisor
3 months ago
An exciting opportunity has arisen, we are now recruiting for a Service Advisor to join our busy and vibrant team at our Billingham depot.
Your role will be to work within the Service Department to help with the smooth and efficient running of the department. You will be required to book in work into the workshop, load and programme the workshop to maintain a steady flow of work and maintaingood customer relations at all times. You will need to display excellent customer service skills and a sales-minded attitude; and have the energy and drive to achieve the company’s objectives. Importantly, you must be a team player. Experience in motor tradein a similar role and IT skills are essential, and Kerridge experience is desirable.
Key duties:
- Book work into work shop and maintain a steady flow.
- Organising customer bookings and loading workshop.
- Communicates with clients about vehicle problems, insurance questions, and warranty issues.
- Maintain positive relationships with clients to ensure repeat and return customers.
- Approach transactions with sales-minded professionalism, sell products and services to clients, including making clients aware of all packages and retail options available.
- Answer customer questions about services, including when to expect vehicle repairs.
- Display extensive knowledge about products and services and of the service department.
- Ensure customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction.
- Use all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups.
- Communicate with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time.
- Act as an advocate for clients when communicating vehicle problems and needs to repair department.
- Liaise with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner.
- Process customer payments.
- Demonstrate extensive knowledge of service department.
Hours: 40 hours per week. Shift pattern: Monday - Friday 7.00am - 3.30pm / 9.30am - 6.00pm. Every other Saturday on rotation 8.00am - 12.00pm
