![J&C Accident Repair Centre](https://media.trabajo.org/img/noimg.jpg)
Bodyshop Receptionist/advisor
1 month ago
**Job Overview**:
**Key Responsibilities**:
- Responsible for reception area, including greeting customers and providing a positive and welcoming experience.
- Deliver exceptional customer service.
- Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
- Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines.
- Regularly update the customer with progress on their repair.
- Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
- Process payments and issue invoices.
- Supporting with handling complaints in line with Company policy.
- Adhere to all company policies, procedures, and service level agreements.
- Knowledge and compliance with Health and Safety regulations.
**Skills and experience**:
- Insurance, claims and industry experience beneficial.
- Flexibility dealing with changes in demand, tasks, and processes.
- Strong attention to detail.
- Computer literate,
- Work on own initiative, be proactive and manage customers and workload with little intervention from the management team.
- Good time management and prioritisation skills.
Pay: £12.50 per hour
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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