Customer Services Coordinator
2 weeks ago
**Customer Services Coordinator**
**Liverpool**
**Permanent / Part Time (16 hours per week over shift patterns)**
**Salary £9,360**
**The Client**
Our Client are a Nationwide Facilities & Property Management Company who provide domestic & building maintenance solutions across the Country. Due to demand, they are looking to recruit a reliable and experienced Customer Services Coordinator to work fromtheir offices in Liverpool.
**The Role**
You will join a team of 10 other Representatives and will be required to take incoming calls from customers and allocate repair works. The calls will be a range of queries such as requests for repair appointments, operatives needing more work, jobs thatneed rearranging or requiring more time etc. You will be required to log all calls with clear notes on to an in-house computer system and schedule to the relevant Engineers diary depending on their skill set and the region they are based.
**Duties**:
First point of contact for customers, clients, and operatives.
Receiving repairs & maintenance requests and logging accurately on to an in-house system
Allocating works to relevant with engineers
Updating the progress of all works
Escalating any poor performance to your line manager, so support can be given
Liaising with other departments/teams if necessary
Managing SLA's to ensure faults are completed within deadlines
**Skills**:
Must be a team player but must also be able to work on own initiative
Must be able to prioritise a very busy workload & handle a high volume of calls
Must have excellent communication skills and telephone manner
Must be able to diagnose a repair/priority
Must have Customer Service/Help Desk experience
Must be PC Literate with strong typing skills
Must have strong attention to detail
**Benefits**
£9,360 Salary / 16 hours per week via a shift pattern
**Permanent**
The opportunity of working with a large Facilities Management Company
If you are interested in this Customer Service Coordinator position, please forward your CV to
-
Customer Service Advisor
4 weeks ago
Prescot, United Kingdom KC Group Full time**Customer Service Advisor**: **Responsibilities of the Customer Service Advisor**: - Responding to customer queries, both internal and external. - Coordinating engineers' diaries, sending them details of customers' issues. - Supporting and completing administrative tasks where necessary. - Escalating customer queries where necessary, following company...
-
Coordinator
1 week ago
Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time**Working Hours | Monday-Friday on a rota basis 8am-8pm (40 Hours)** **Salary | £20,000 p/a** Here at MJ Quinn we currently have an exciting new opportunity for a Jeopardy Management Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday. As a Jeopardy...
-
Coordinator
4 weeks ago
Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time**Working Hours | Monday-Friday on a rota basis hours between of 8am-8pm (40 Hours)** **Salary | £22,000 p/a** Here at MJ Quinn we currently have an exciting new opportunity for a Jeopardy Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday. As a...
-
Client Services Coordinator
4 weeks ago
Prescot, United Kingdom Alfred H Knight Full time**WHAT IS ON OFFER** AHK is looking for a Client Services Coordinator to join our team based in Liverpool. Client Services Coordinators are responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically. Within the operationsteam, you will handle all client inquiries and communicate with clients in a...
-
Recruitment Coordinator
4 weeks ago
Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time**Salary £24.000** Here at MJ Quinn, we currently have an exciting new opportunity for a **Recruitment Coordinator **to join the business on a **temp to perm** basis. This position will be based at our Head Office in **Knowsley **working Monday to Friday 9am - 5pm**.** **Who are MJ Quinn** MJ Quinn are an established national organisation, with contracts...
-
Care Coordinator
4 weeks ago
Prescot, United Kingdom Cera Care Full time**Job Title**: Care Coordinator **Location**: Prescot Branch (WA10 1QU) **Contract Type**: Fixed Term 3 months **Salary**:£23,500 As Care Coordinator you will be responsible for leading an effective team of Care Workers and will coordinate and manage a range of care packages, which promote relationships built on trust and grow and diversify our...
-
Customer Service Advisor Ucas
4 weeks ago
Prescot, United Kingdom Adecco Full time**We have an exciting opportunity for summer work available in a lively office environment in Kirkby, Liverpool with an excellent hourly pay rate of £10.42.** This is a 1-to-2-week long assignment running from 10 th - 18 th August as a minimum, and you need to be available and fully flexible to work all days during the assignment, with shifts between the...
-
Summer Vacancy
4 weeks ago
Prescot, United Kingdom Adecco Full time**We have an exciting opportunity for summer work available in a lively office environment in Kirkby, Liverpool with an excellent hourly pay rate of £10.42.** This is a 1 to 2 week assignment running from 10 th - 18 th August as a minimum, and you need to be available for all days during the assignment. **What you'll need to do**: - Provide excellent...
-
Summer Vacancy
4 weeks ago
Prescot, United Kingdom Adecco Full time**We have an exciting opportunity for summer work available in a lively office environment in Kirkby, Liverpool.** This is a 1-to-2-week long assignment running from 10 th - 18 th August as a minimum, and you need to be available and fully flexible to work all days during the assignment, with shifts between the operational hours of 8am and 6.30pm. **What...
-
Customer Services Advisor
4 weeks ago
Prescot, United Kingdom Livv Housing Group Full timeDepartment: - Customer Services- Job title: - Customer Services Advisor- Contract type: - Permanent- Reference number: - 1863- Number of posts- Multiple- Salary: - £23,385 - £27,400 (Spot salary)- Hours per week: - 37 (various shifts)**Closing date**: **31 May 2023** Example 37-hour shift...
-
Customer Services Representative
4 weeks ago
Prescot, United Kingdom MCG Construction Full timeMCG Construction are looking for a Customer Services Representative for the Prescot, Liverpool area. This is a Permanent role with Part-Time hours only. 20 hours per week on a variable shift pattern, working between 8am to 6pm Monday to Sunday. Essential Qualifications/Skills: - Previous administration experience - Excellent telephone manner - Excellent...
-
Customer Services Advisor
4 weeks ago
Prescot, United Kingdom Livv Housing Group Full timeDepartment: - Customer Services- Job title: - Customer Services Advisor- Contract type: - Permanent, Part-time- Reference number: - 1864- Number of posts- Multiple- Salary: - £23,385 - £27,400 (Spot Salary FTE) = - £12,640 - £14,810 (Spot Salary 20 hrs)- Hours per week: - 20**Closing date**: **31 May 2023** 20 hours mixed shifts examples over two...
-
Noticing Co-ordinator
1 week ago
Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time**Working Hours | **Monday-Friday 8am-5pm (40 Hours) **Salary | **£24,000 Here at MJ Quinn we currently have an exciting new opportunity for a **Noticing Coordinator** to join the business This position will be based at our head office in Knowsley, Liverpool. **Who are MJ Quinn** MJ Quinn are an established national organisation, with contracts covering...
-
Co-ordinator (Jeopardy)
3 weeks ago
Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time**Working Hours | Monday-Friday on a rota basis hours between of 8am-8pm (40 Hours)** **Salary | £24,000 p/a** Here at MJ Quinn we currently have an exciting new opportunity for a Jeopardy Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday. As a...
-
Service Advisor
4 weeks ago
Prescot, United Kingdom Georgesons Full time**Job Summary** **Job description** A competent Service Advisor is at the forefront of every successful dealership. Knowledgeable and passionate about customer service; we understand you are looking for your opportunity to work with an employer who truly appreciates what you have to offer. **What you will be doing** - You will ensure the highest level of...
-
Recruitment Administrator
4 weeks ago
Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time**Salary £22,000** Here at MJ Quinn, we currently have an exciting new opportunity for a **Recruitment Administrator to** join the business. This position will be based at our Head Office in **Knowsley **working Monday to Friday 9am - 5pm**.** **Who are MJ Quinn** MJ Quinn are an established national organisation, with contracts covering the length and...
-
Recruitment Administrator
1 week ago
Prescot, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time**Salary £22,000** Here at MJ Quinn, we currently have an exciting new opportunity for a **Recruitment Administrator to** join the business. This position will be based at our Head Office in **Knowsley **working Monday to Friday 9am - 5pm**.** **Who are MJ Quinn** MJ Quinn are an established national organisation, with contracts covering the length and...
-
Cleaning Operative Dc Centre
4 weeks ago
Prescot, United Kingdom CleanEvent Services Ltd Full timeJob description Cleaning Operative Job Location: Liverpool Work Time: Sunday - Friday 12:00pm - 17:00pm Job Duties: Maintaining your area of work Vacuuming Dusting Sweeping Collection and removal of waste Cleaning washroom areas Mopping Use of rotary and scrubber drier machinery Outdoor and indoor event pre/during/post cleaning(To be discussed at...
-
Apprentice Admin Assistant
1 week ago
Prescot, United Kingdom St Helen Chamber Full time**Main duties & Responsibilities**: Compiling receipts and helping with our recruitment process Maintaining and updating our staff/home filing system Ensuring our office space is well organised and maintained each day by coordinating the diary for the day to day running of the office Online ordering for our homes **Desired skills**: Experience in admin...
-
Apprentice Admin Assistant
4 weeks ago
Prescot, United Kingdom St Helen Chamber Full time**Apprentice Admin Assistant require to work alongside the Director, Senior Admin Officer, Finance Officer, HR Officer and staff team to support our children and young people’s care homes.** **£327 per week based on working 30 hours per week** **Monday to Friday - 10.00am to 4.00pm** **Apprenticeship Qualification - Level 3 Business...