Scheduler

4 weeks ago


Liverpool, United Kingdom Home Instead Senior Care Full time

**Company Description**:
Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum one-hour visits, industry leading training and outstanding quality rating, we are proud of the care we provide.

Our mission is to brighten the lives of ageing adults by giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive best-in-class quality care, and support the growth of our business.

**Job Purpose**

As the country’s leading home care company, we have an outstanding career opportunity for a scheduler to join our “outstanding” CQC rated team. This role includes a variety of duties related to the coordination of scheduling visits for our clients in order to provide them with the highest quality of service.

**Job Description**:
**The Role**
- Understanding and building effective and efficient schedules around our clients’ needs, ensuring time changes are communicated to clients in a timely manner.
- Ensuring schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Managing correspondence with hospitals to support clients’ return home.
- Organising shadow visits, client/Care Professional introductions, and sign offs etc.
- Communicating with the recruitment team to ensure sufficient current and future staffing needs are met.
- Coordinating holidays for Care Professionals, taking into account the needs of the business.
- Accountable for invoicing and payroll administration such as verifying and billing hours.
- Become an expert in our scheduling software and Care Professional call monitoring software, providing technical support to our Care Professionals and clients when needed.
- Participate in our paid out-of-hours on-call rota.
- Adding and maintaining client and Care Professional information in our electronic scheduling system.
- Carrying out any other duties deemed necessary for the successful operation of the business.
- Ensuring compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

**Qualifications**:
**Essential Criteria**
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to organise and complete tasks efficiently.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
- Full driving licence and vehicle desirable.

**Additional Information**:
**Salary and Benefits**
- Full-time salary £22,000 per year, plus bonus scheme.
- One extra day of holiday as a birthday gift on full pay every year.
- Support for ongoing professional development.
- Excellent employee benefits include discounts on shopping, eating out, travel, insurance & healthcare.
- Employee assistance programme.
- Positive & friendly office atmosphere and team ethos.
- Paid out-of-hours on-call rota.

If you would like to discuss this role please call 0151 526 1225 and one of our friendly team members will help you**.


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