Healthwatch Somerset Ics Project Officer

2 weeks ago

Somerset, United Kingdom Healthwatch Somerset Full time

Are you a good listener and communicator? Are you excited about talking to people in Somerset about their experiences of using health and social care services? Are you passionate about working with diverse communities and making sure their voice is heard? If yes, you could be part of our team.

**Job title: Healthwatch Somerset ICS Project Officer**

**Reports to**:Healthwatch Somerset Manager

**Salary**:£22,859 per annum

**Hours**: Full-time (37.5 hours)

Occasional evening and weekend work may be required.

**Location**:Bridgwater, with travel across the county and out of county on occasion

**Contract**:Until March 2024, with potential for extension in line with commissioned contract.

**Annual leave**:25 days pa and public holidays

**Pension**:Contributory pension scheme (employer contribution 7% & employee contribution 5%)

**Background**

Healthwatch was set up nationally and locally by the Health and Social Care Act 2012 and the Healthwatch remit continues in the 2021 Health and Care bill. The national vision for Healthwatch is to be the independent champion for the public promoting better outcomes for all users of health and social care services. The underpinning principle is that of ‘no decision about me, without me’ meaning that service users and the public must be at the heart of all health and social care commissioning and delivery.

Healthwatch Somerset is delivered by a community interest company called Evolving Communities (EC) which specialises in delivering high quality local Healthwatch. Healthwatch Somerset provides intelligence, including evidence from people’s views and experiences, to influence the policy, planning, commissioning and delivery of health and social care in the county and beyond. We aim to be representative of our diverse communities. We provide information to help people access and make choices about services and signpost people to help them access independent complaints advocacy.

The Somerset Integrated Care System (ICS) is the partnership between the NHS organisations and care organisations that help keep people healthy, support active communities and ensure high quality, joined up care when needed.

Healthwatch England supports local Healthwatch organisations and provides guidance and support around website development and branding.

**Job Purpose**

The role will focus on helping to place the public, patient and service user voice at the heart of Somerset’s Integrated Care System (ICS) by delivering key projects. This includes seeking the views and experiences of the public, patients and community groups. Engagement with local people takes place in health and care settings, through voluntary sector partners and in local communities. The ICS Officer will also liaise with key partners and representatives across the ICS to support the key priorities of Somerset’s Health and Care System. The post will play a key independent role in the delivery of the ICS’s Working with People and Communities Strategy.

**Job Summary**

You will be required to:

- Work with ICS colleagues to develop and deliver specific independent engagement work with NHS Somerset ICB. (Integrated Care Board)
- Deliver a range of engagement activities and talking with people about their experiences.
- Use a variety of methods to monitor and evaluate people’s experiences.
- Draft reports, with the support of colleagues, that the ICS can use to improve public, patient and service user experience.
- Develop good relationships with key groups and communities across the county.
- Maintain the independence of Healthwatch Somerset in being an authentic voice of the public, patients and service users in dealings with all partners.
- Work with Healthwatch Somerset team members to deliver the best outcomes.
- Work with the Volunteering Officer to engage volunteers in supporting the work.
- Work with the EC Communication team to design materials - logos, leaflets and images - to promote the work.
- Provide regular updates and progress reports to the Healthwatch Somerset Manager.

**Team working and line management**

You will
- Work within a small team and be willing to be flexible and adaptable in order to deliver.
- Be required to work occasional evenings and weekends (with time off in lieu).
- Be line managed by the Healthwatch Somerset Manager.
- Participate in the Healthwatch Somerset team meetings and contribute to any organisation
- wide activity as required by the Chief Executive.

**Salary**: £22,859.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- project work: 1 year (required)
- engagement with individuals and/or groups: 1 year (required)
- facilitating focus/discussion groups: 1 year (required)

Work Location: In person

Application deadline: 08/05/2023
Reference ID: Somerset ICS Apr23
Expected start date: 26/06/2023

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