Dispute Resolution Advisor
1 week ago
**VENNGROUP**
**Dispute Resolution Advisor
**Duration: 3 months (temp to perm) **
**Location: Remote**
**Clearance Required: Basic DBS**
**_Key Responsibilities:_**
- Liaise with Complainant to resolve the complaint locally
- Gather further information from relevant parties to assist with dispute resolution
- Provide advice, assistance on complaint handling and signpost as and when appropriate
- Work independently, scheduling own work to meet business requirements and operating in compliance with data protection requirements
- Decide on the appropriate next stage in the dispute resolution
- Pass on validated cases for formal investigation
- Manage and prioritise busy caseload
**_Key Requirements:_**
- Knowledge and experience of dispute resolution and complaint handling
- Experience of delivering against set targets
- Excellent communication skills - written and verbal
- Knowledge of housing law would be desirable
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