Service Scheduler
7 days ago
**Job Description**:
**HOT NEW OPPORTUNITY FOR A TEMPOROARY POSISION FOR A SERVICE SCHEDULER**
Fantastic salary of £11.79 - £12.82 per hour depending on experience. Working hours are 8.30am - 5.00pm Monday to Thursday and 8.30am - 4.30pm Friday.
Working within the Service Department, you will be primarily responsible for scheduling the daily workload for the field-based engineers. Critical to this role is an ability to liaise with the engineers, provide first class communication.
**Main duties include**:
- Scheduling the field-based engineers and Service Partners using the CRM system ensuring appropriate use of their skill sets whilst ensuring maximum productivity- Organising parts to be delivered to the engineers; following internal process to ensure parts are dispatched from the warehouse, organising transport via third party suppliers, preparing relevant paperwork and Purchase Orders-
- Working in collaboration with the other schedulers and members of the Department to resolve resourcing challenges and ensure all clients are given the best possible date of attendance.- Prepare relevant Risk Assessments and Method Statements for all Cases.- Accurately and methodically documenting all transactions- Assisting with the Service Inbox to deal with Customer queries, raising Cases for call outs, quoted works and commissioning, and providing timely updates- To help achieve Company and Departmental KPI’s**Key skills***
- To be highly organised and have excellent attention to detail- Must have excellent all-round communication skills and possess the ability to relay accurate details to customers, field-based engineers, and colleagues- Have a flexible approach to daily workloads with an ability to prioritise and work under pressure in a fast-paced environment- To provide first class customer service- Able to accurately process a high volume of work and act on own initiative- Excellent IT skills- Be a good relationship builder and team playerThis is an exciting opportunity and if this sounds like the perfect next role for you, we would love to hear from you.
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