Front of House Events Coordinator

1 week ago

Birmingham, United Kingdom OCS Group Full time

**About The Role**:
We have a vacancy for a Front of House Events Coordinator to join our team based in Three Snowhill, Birmingham

You will support the building’s landlord and their management team by delivering a 5* meet-and-greet service and by creating a professional and friendly first impression.

Your role will encompass both receptionist and security duties. You will be providing a first-class front-of-house experience for your customers, be the backbone of the communication and events management coordination, as well as the lead for social media posts and maintaining the building’s in-house site app.

You will have a flexible working area, including behind the reception desk, where you will warmly welcome visitors and tenants and during peak times, you will be stationed close to the entrance doors assisting the security team in preventing any unauthorised access.

You will need to have excellent communication skills and experience working in a front-of-house or customer service role.

You’ll work in a friendly, proactive manner using your initiative to find ways of developing the occupiers-experience. Our staff have a ‘can do’ approach and will work effectively with letting agents, building management and other property professionals.

**Main Duties**
- Set up, manage, and take ownership of the reception area to ensure the ambience reflects the clients’ and tenants’ expectations
- Meet, greet, and manage visitors - ‘become the friendly face of the building’
- Represent the landlord in a professional and knowledgeable manner
- Submit weekly reports on site activity
- Develop effective relationships with clients, agents and contractors
- Facilitate smooth and effective communication with all internal departments, ensuring a seamless, unparalleled and incomparable service
- To read all correspondence sent via daily handover in order to maintain good communication within the team
- Ensure welcome area is well kept and maintained to a high standard
- Act as a brand ambassador of Three Snowhill and OCS/Amika at all times
- Have a thorough knowledge of the departments and companies operating within the building including their structure and function in order to gain an understanding of the business as a whole
- Be responsible for arranging great events, including ideas, providing costs, and engaging with suppliers.

**What you’ll need**:

- You should enjoy a high proportion of guest interaction.
- Previous experience of working in a 5* customer service environment
- Previous experience managing corporate events
- Computer literate
- Clear and confident communication skills, both oral and written

**What will you get in return?**

In return, the company are offering a fantastic remuneration and benefits package and the opportunity to progress your career within a market-leading organisation
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**About Us**:
At OCS, we’re a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.

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