Lead Technical Analyst

4 weeks ago

Cambridge, United Kingdom Anglia Ruskin University Full time

**Lead Technical Analyst (Microsoft 365 and aligned cloud service)**
An exciting new opportunity as a Lead Technical Analyst (Microsoft 365 and aligned cloud service)
Anglia Ruskin University - Lead Technical Analyst (Microsoft 365 and aligned cloud service)
Anglia Ruskin University (ARU) is a vibrant, modern University that is gaining prominence both nationally and internationally with ambitious plans for their future. The main campuses are based in the cities of Cambridge, Chelmsford and Peterborough and havebeen transformed with major capital investments. With an annual turnover of over £200m and over 35,000 students, they are a major force for Higher Education in the East of England.
About the role:
IT Services delivers all aspects of information-technology service and support across ARU, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work on campus and beyond.
This is your opportunity to take a leading role in our Service, leading the support of Microsoft365, Microsoft Azure and a growing portfolio of aligned cloud services that are in use across ARU. You will manage an escalated support team responsible for theoperation, maintenance and support of their productivity, collaboration and communications solutions.
With a degree or relevant professional qualification at degree level and evidence of continuing professional development, you will have experience of cloud service provision, provider liaison and technical team management.
While knowledge of Microsoft Azure and aspects of Microsoft365 and are essential, they recognise that this is an area of significant growth in the industry and are committed to enhancing the post holder through a structured programme of training and development.
What you’ll need to be successful:

- You will have strong understanding, knowledge and experience with Database management and its related technologies and processes.
- You will have good communication skills and the ability to remain calm under pressure, making decisive and crucial decisions while conforming within a given framework to coordinate the technical response to major incidents and large-scale problems for yourarea.
- Experience using Microsoft Azure is desired.
- You will need relevant professional qualification within the Technology, IT or Computer Science field or demonstrable, substantial experience performing Technical Analysis in a professional capacity.
Anglia Ruskin University offers an extensive benefits package including:

- A competitive salary package circa £42,155 to £52,805 per annum, depending on experience
- A generous holiday allowance of 26 days leave rising to 31 days leave after 5 years of service.
- An excellent pension scheme - chance to join LGPS
- Fantastic workplace culture, with commitment to work life balance, flexible-working and personal development
- Impressive investment into emerging technology and upskilling employees with funded educational qualifications once probation is passed

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