Sda Information Support Administrator
6 months ago
We are currently recruiting for an Information Support Administrator to join our team. You will provide accurate and timely administrative support to a wide variety of end-users, receiving and actioning requests, checking against best-practice and relevant policies and procedures to meet agreed Service Level Agreement’s.
At the SDA, we champion flexible ways of working. Regular in-person attendance is required to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role.
For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship.
This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you have been recruited for. If it isn’t obtained, or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn’t obtained within 12 months.
**What you’ll be doing**
- Action service desk requests, asset management, account services, basic information workspace administration.
- Collaborate, encourage knowledge sharing and communicate effectively with stakeholders and use KIM techniques to derive maximum value for the business from information and knowledge.
- Acquire, create and manage knowledge, records and information throughout its lifecycle to support the business effectively.
- Grow own knowledge and increase your stakeholder network.
- Be an active part of the Knowledge and Information Management community, attend meetings and participate in working groups.
**Person specification**
- Experience of Customer service
It would also be great if you can demonstrate any of the following criteria:
- Experience of handing information and records
In addition to the responsibilities above, the following will be assessed at interview:
- Knowledge and Information Management - Awareness
- Data Literacy - Awareness
- Working Together - CSBC 2
- Managing a Quality Service - CSBC 2
**Benefits**
Alongside your salary of £23,500, Ministry of Defence contributes £6,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
- Flexible and hybrid working options
- Market-leading average employer pension contribution of 27%
- Annual performance-based bonus and recognition awards
- Access to specialist training and funded qualifications
- Support for progression
- Huge range of discounts
- Volunteering days
- Enhanced parental leave schemes
**Further Information**
Things you need to know
**Selection process details**
1. Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.
2. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills.
3. Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.
Feedback will only be provided if you attend an interview.
**Job Types**: Full-time, Permanent
Pay: £23,500.00-£25,300.00 per year
**Benefits**:
- Company pension
- On-site parking
- Store discount
Schedule:
- Flexitime
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Avon, BS34 8JH
Reference ID: 1841
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