Sda Information Support Administrator

5 months ago

Bristol, United Kingdom Submarine Delivery Agency Full time

We are currently recruiting for an Information Support Administrator to join our team. You will provide accurate and timely administrative support to a wide variety of end-users, receiving and actioning requests, checking against best-practice and relevant policies and procedures to meet agreed Service Level Agreement’s.

At the SDA, we champion flexible ways of working. Regular in-person attendance is required to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team, and your role.

For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship.

This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you have been recruited for. If it isn’t obtained, or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn’t obtained within 12 months.

**What you’ll be doing**
- Action service desk requests, asset management, account services, basic information workspace administration.
- Collaborate, encourage knowledge sharing and communicate effectively with stakeholders and use KIM techniques to derive maximum value for the business from information and knowledge.
- Acquire, create and manage knowledge, records and information throughout its lifecycle to support the business effectively.
- Grow own knowledge and increase your stakeholder network.
- Be an active part of the Knowledge and Information Management community, attend meetings and participate in working groups.

**Person specification**
- Experience of Customer service

It would also be great if you can demonstrate any of the following criteria:

- Experience of handing information and records

In addition to the responsibilities above, the following will be assessed at interview:

- Knowledge and Information Management - Awareness
- Data Literacy - Awareness
- Working Together - CSBC 2
- Managing a Quality Service - CSBC 2

**Benefits**

Alongside your salary of £23,500, Ministry of Defence contributes £6,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
- Flexible and hybrid working options
- Market-leading average employer pension contribution of 27%
- Annual performance-based bonus and recognition awards
- Access to specialist training and funded qualifications
- Support for progression
- Huge range of discounts
- Volunteering days
- Enhanced parental leave schemes

**Further Information**

Things you need to know

**Selection process details**

1. Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.

2. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills.

3. Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.

Feedback will only be provided if you attend an interview.

**Job Types**: Full-time, Permanent

Pay: £23,500.00-£25,300.00 per year

**Benefits**:

- Company pension
- On-site parking
- Store discount

Schedule:

- Flexitime

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Avon, BS34 8JH

Reference ID: 1841

  • Sda Information Support Administrator

    5 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 351585**Salary**: - £23,500 - £25,300- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • Sda Information Support Administrator

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 307623**Salary**: - £20,500 - £22,000- per annum (pro rata), plus generous benefits and an average employer pension contribution of 27%. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • Sda Executive Assistant

    5 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 326227**Salary**: - £23,500 - £25,300**Job grade**: - Other- Technical Specialist I**Contract type**: - Permanent**Business area**: - MOD - Submarine Delivery Agency - Corporate Services**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share,...

  • Sda Risk Support

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 353285**Salary**: - £34,800 - £37,400- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • Sda Information Support Officer

    5 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 305007**Salary**: - £28,600 - £31,000- per annum (pro rata), plus generous benefits and an average employer pension contribution of 27%. Existing civil servants should refer to the Further Information document for salary details.**Job grade**: - Other- Senior Technical Specialist II**Contract type**: -...

  • Sda Security Operations Lead

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 307957**Salary**: - £52,500 - £57,500- per annum (pro rata), plus generous benefits and an average employer pension contribution of 27%. Existing civil servants should refer to the Further Information document for salary details.**Job grade**: - Other- Professional I**Contract type**: - Permanent**Business...

  • Sda Commercial Officer

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 341086**Salary**: - £34,800 - £37,400- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • SDA Head of Finance

    2 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    Job summaryThe nuclear submarine portfolio is a national endeavour, one of the largest UK investment portfolios and of critical strategic importance. We work with our supply chain to design, build, support and dispose of a unique piece of military hardware which must take its crew to sea for months at a time, keeping them there in safety, whilst powered by a...

  • Sda Supply Chain Operative

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 337904**Salary**: - £23,500 - £25,300- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • Sda Senior Support Project Planner and Scheduler

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 337690**Salary**: - £34,800 - £37,400- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • Service Desk Administrator

    6 months ago

    Bristol, United Kingdom Defence Equipment & Support Full time

    **Job summary** The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent, and delivering...

  • Sda Junior Project Planner and Scheduler

    5 months ago

    Bristol, United Kingdom Submarine Delivery Agency Full time

    **Job description for Junior Project Planner and Scheduler** The Project Delivery function tracks and delivers some of the most complex and exciting projects in UK defence, offering fantastic variety with the support to shape and grow your career. With Project Controls and Project Management specialists working arm-in-arm, together our teams deliver...

  • Sda Quality Assurance

    5 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 339526**Salary**: - £36,100 - £39,000- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • Sda Operational Delivery Leadership

    5 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 348831**Salary**: - £66,800 - £71,800- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • De&s/sda Through Life Support Officer

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 309215**Salary**: - £32,500 - £42,000- per annum (pro rata), plus generous benefits and an average employer pension contribution of 27%. Existing civil servants should refer to the Further Information document for salary details.**Job grade**: - Other- Senior Technical Specialist I**Contract type**: -...

  • De&s/sda Commercial Assistant

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 309391**Salary**: - £20,500 - £22,000- per annum (pro rata), plus generous benefits and an average employer pension contribution of 27%. Existing civil servants should refer to the Further Information document attached for salary details.**Job grade**: - Other- Technical Specialist I**Contract type**: -...

  • Risk Support

    6 months ago

    Bristol, United Kingdom Defence Equipment and Support Full time

    **Job summary** The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent, and delivering...

  • Sda Junior Project Planner and Scheduler

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 350851**Salary**: - £27,800 - £29,900- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • IT Service Desk Administrator

    6 months ago

    Bristol, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 338246**Salary**: - £23,500 - £25,300- per annum (pro rata), plus generous benefits and an average 27% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: -...

  • Senior Finance Business Partner

    2 weeks ago

    Bristol, Bristol, United Kingdom Defence Equipment and Support Full time

    Role OverviewThis key specialist role as a Lead Finance Business Partner is available within the Submarine Delivery Agency (SDA). You will have significant scope to support large programmes and complex portfolios, with responsibility across delivery, policy, strategic direction, and leadership.You will work closely with suppliers and a wide range of...